Traveling thru the area and 150 miles from my destination (so no prior relationship) and needed help with a Chevrolet diesel deceleration! Called ahead and was told to come on in! The tech and service manager stayed over an hour past closing to help me. I was already bracing myself that I would have to leave the truck and come back. Was fortunate to have family an hour and a half away that came to my rescue just in case. Repairs made! It would be worth buying from them just for the superior customer service in the service dept! So grateful!
My husband and I bought a 2016 Toyota Prius from Smiley earlier this year. We couldn't be happier. Car buying is not something I enjoy, but she made experience low stress and very smooth. We will definitely be back.
I recently found myself in need of a new car (deer season has been rough in our area this year). After doing some online research, I decided I wanted to check out some KIAs and after visiting KIAs website I was quickly contacted by Sherwood KIA's Nelson Fields. In short order, I was test driving a Niro. Nelson was extremely helpful and knowledgeable, and once I decided on what I wanted, he quickly had me behind the wheel of my new car.
WOW! Came home with my new Camry with no hassles! Want to thank Pohanka Toyota for the easiest, most efficient car buying experience ever. Thanks to Andrew and the rest of the Pohanka team. I must add that this was not our first time buying from this dealership. Our first experience was earlier this year, Andrew made the process so quick and easy; we came back! Thank you Andrew and Pohanka Toyota!
Great experience buying my used car with sales consultant Matt Aldaresi! He was super helpful with questions and negotiations. I highly recommend working with Matt when looking for cars at Pohanka Honda in Virginia.
Kris Elliott was the best salesman I have ever had! He helped us get the right vehicle at a price I could afford! He was very knowledgeable and helpful. He was not your average car salesman who is usually very pushy.
I recently came in to test drive a 2013 Tacoma. The experience with my salesperson, Colin, was very professional when it came to all the aspects of the vehicle process. I was though, quite disappointed that after my initial offer, that management did not bother to come out and introduce themselves at all or to make a better offer, Seemed my walking out the door dissatisfied at a vehicle I really like, albeit maybe a bit out of my range, was of little importance. I know dealers want to move vehicles and my trade offer was rather insulting, knowing it will be marked up regardless of what they give me for it. This was not the experience I expected, having a friend whose purchased a couple of vehicles at Pohanka with no issues.
Smiley was excellent. This is our 2nd vehicle we bought from Smiley. If you have a question she always finds your answer. Midway is a very friendly atmosphere and a relax feeling when buying a car or a truck. She explains every option on your vehicle thoroughly before you leave and never hesitate to tell you to call her if you have any more questions. Thank you Smiley and the Midway Team GREAT JOB
All of the employees are knowledgeable and helpful. Great customer service during and after the sale. Very friendly environment. I drove about 75 minutes to deal with themand it was well worth the drive. Passing by many other dealerships along the way.
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