No hassle and no games; an easy, great experience!
November 5, 2018
Before this experience, I didn't think I would ever rate a car dealership 5 stars. Over time I've come to despise the car buying process and dread it every time I have to replace a vehicle. Thankfully, the team at Toyota of Keene renewed my hope that buying a car does not have to be an awful experience. They made it simple, quick, and painless from beginning to end; the only dealership I tried to work with that provided not only great modern service but also a great price up front without having to play the usual games. I didn't even have to go to the dealership until the evening I drove off with the vehicle, which was nice because I drove over an hour to do business with them. Cathy G started the great experience by responding quickly to my internet request for a quote, focused on understanding the specifics I was looking for, and provided the out-the-door price as requested. They didn't have the exact model and color I was looking for, so they arranged a swap with another dealership and got the vehicle in a couple days. Joel R. then took over and worked out the details for our appointment to pick up the vehicle. He had the vehicle prepped and ready to go before we got there, answered all our questions, and was also great to work with. Joel and Branko K (the business manager that walked us through the final paperwork and options clearly and without any pressure) had us in and out of there quick enough that our two children were still keeping themselves entertained at the building block table in the showroom! Thank you all for doing business with integrity, focusing on providing a great customer experience, and a great price! I strongly recommend if you're in the market for a new car to start here and save yourself some time and headaches!