We are very pleased with our new 2018 Subaru Forester purchase. It was a very good buying experience. Brian Poppleton is a very caring salesperson. We explained what we were looking for and he met our expectations. Thank you, Brian!
I contacted Carbone online, within 2 days Charlie found me a car in my price range and the deal was struck. I went in completed paperwork and drove my new car home. Charlie mad the process very simple. The best transaction for a car I have ever had. I will certainly recommend The Carbone group to anyone in need of a car. Everyone was pleasant, helpful and kind. Thank You Charlie you are the greatest.
i came to your dealership with an appointment for a warranty issue. i stood at the service desk, just inside the overhead door in the entrance to the garage, behind another person, waiting to talk to the service writer, i had two people behind me also waiting for the service writer. The service writer finished helping the person ahead of me and i stepped up to desk and the service writer then answered the phone and talked for several minutes while i waited then laid the phone down and left the area for several more minutes came back and hung up phone and left again for another several minutes. when he came back he was on a cell phone and then suggested that me and the other people waiting at the desk for him should go to the office and find someone to help us as he was to busy to assist us. I went to the office and was helped by another person who was very nice and took very good care of my issue and fixed my truck in short order. I would recommend your dealership to others and will use your dealership myself. I will recommend though that people skip the service writer desk and go to the inside office. I found the service writer to be rude and uninterested in customer service, not a good first impression when arriving at the dealership.
I have debated for a while on getting a small SUV. When I got to the dealership I had all intention on just browsing to see what styles I like and possibly test drive something. Geoff met us outside with a smile and was very friendly. Car shopping can be stressful and he was very laid back and open to questions- not pushy or persuasive. He helped me narrow down exactly what I wanted within an hour and two different test drives. I now have a beautiful 2018 Jeep Cherokee Limited sitting in my driveway. I cannot give him enough credit for my experience. Job well done Geoff! I will absolutely refer him to my friends and family who are looking for a vehicle. Thank you again for everything Carbone!!!!
I want to express my sincere appreciation for our salesman Evan. I could not have asked for a more professional individual to assist with the purchase of our CRV. He's the type of sales person that everyone would want to have; someone who is polite and patient when you're a bit indecisive, informed about the vehicle when there's lots of questions and willing to work with you to make it happen. He truly would be the reason I would return to Carbone to purchase my next vehicle. Thank you Evan!
My husband and I had learned about Carbone Honda in Yorkville from friends that had purchased two cars there previously. So on a whim as we were out in the area we decided to stop in and see if they had the 2018 LX CRV that we were thinking of buying. The salesman that we had was Carmelo Dainotto and long story short (Carbone had the CR-V on the lot) Carmelo quickly and easily made the deal that my husband and I were looking for. Good trade in on our 2015 CR-V and a good price on the new one. Bought the vehicle on Saturday and picked it up on Monday. The whole process went smoothly and easily.
Buying a used car is always a luck-of-the-draw kind of deal, and can be nerve racking. I had been looking for the "perfect" GTI for a few months, with a couple being snatched out from under (once on my way to the dealership). When the GTI popped up at Nimey's, I jumped on it almost instantly. I had never worked with or heard of Nimey's prior. Bob was efficient at getting me set up for a test drive ASAP, allowed me to leave a deposit on the vehicle with assurance that it would good to go once I returned to pick it up. I did have to wait for a bit after purchasing the car for it to be finished up detailing, but I did arrive towards the end of business on a Friday, and it's a small price to drive off the lot with that "new car smell" and shiny paint. He also set me up with and printed out directions to an outstanding local pub for dinner after the sale, lots of respect! ALWAYS have reservations when searching for a used vehicle, but do know that Nimey's will be helpful in meeting your needs, as well as make you feel comfortable while going through the process. The car has been a blast so far: Clean, 1-owner carfax. Looking forward to many more enjoyable miles! Thanks guys!
Staff is very knowledgeable, friendly and easy too work with. Service department has one of the nicest and most impressive facility I've have seen in the long time. Recommend for anyone looking to purchase a vehicle or perform maintenance on an existing vehicle. Great business!
I was searching for a used truck and I didn't have much credit history. Not only did they get me a loan without a co-signer, they also bent over backward to make sure that my first financed vehicle experience went smoothly. Everyone there is super nice as well as being helpful. I've worked at dealerships and spent time at others and no one comes close to the professionalism and hospitality of Rome pre owned. They are four hours away from me but I won't hesitate to buy my next vehicle there! Well worth the trip! Thanks again Matt!!!!
It was my first time buying a truck from the dealership and I must say the staff there could not have made it easier for me the people there were so nice and helpful they did not push me to get anything I wasn’t interested in I went there knowing what I wanted An they helped me get it A huge thanks to Matt an Jason for giveing me the best truck I ever got me an my family could not be happier
A great buying experience. From phone calls to e-mails to personal service this was a great place to but a car. Rhiannon and Matt were exceptional. Jason should be proud of his staff. great job, and thank you.
The crew was friendly and ready to help at any moment. I am very happy with my car and the work. The only complaint i have was trying to get the loan which wasn't there fault and they helped any way they could.
I had started to look for a car, was taking my time looking around when I suddenly needed a car after an accident. I had looked here a couple weeks before but the car I was interested in was gone so fast. They had just gotten in a car exactly like I was looking for. I was supposed to go look at it on a Saturday but unforeseen circumstances prevented me. Matt Gaetano emailed me about stopping by during my lunch hour that following Monday. They let me take it out for a test drive by myself, I loved the car, said I wanted it and Rhiannon said "sold". I didn't have to put anything down on it until I picked it up four days later. They took care of transferring my plate, contacted my insurance agent and got me a great financing rate. I love my car and if I find myself in need of another car, I most certainly will go to them again. And I recommend them for anyone looking for a preowned car to go to them.
This was the best Car shopping experience that I had. Bob Narracci was friendly and very helpful. Inventory was great - they had a variety of different cars to choose from. Left me with the confidence that I was buying a quality vehicle and they will be available for all or any future services that I may need, The showroom was clean. All staff had excellent customer service. I would highly recommend anyone to check them out for their next vehicle purchase.
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