By far the best experience I???ve bad buying a car
by Guitar2Lidder from DealerRater.com
December 4, 2018
Everyone at the dealership was polite and professional. The sales rep, Ryan was Incredibly knowledgeable about the vehicle I was buying. He answered questions I didn???t even know I had. I highly recommend him and the dealership
My experience with Heritage Toyota Owings Mills was just incredible! Definitely a place to buy, great experience with all staff, brought a new 4runner for my wife and stand out the professionalism and dedication of this team , very sure all costumers going Home with a great smile on their faces like we do. Thanks team Heritage Toyota Owings Mills !😊
After receiving the online price, Carlos and I agreed to meet first thing Friday morning. Carlos and the car were ready to go when I arrived. The test drive went well and I was very pleased with the value for my trade in. We closed the deal the same day. I???m very happy to be part of th Toyota family since 2007 and we will be back for our next car purchase.
I live in Delaware so I worked with Steve and Brad over the phone to work out a deal on vehicle that I wanted to purchase. Both of these gentleman worked very hard to get me a great deal on the purchase of the vehicle that I wanted and made sure that I was very happy. The experience was the best I've ever had for purchasing a vehicle. When I went in to see vehicle in person and sign paperwork the experience was again top notch!!! Everything was just as discussed over the phone. My finance person, Danielle, was also great to work with, she made that part of the purchase a pleasure. Steve went over every aspect of the vehicle with me, even set up a lot of stuff right there and I've never had a salesperson at any dealership do that before and when I left with my vehicle I knew how to work everything and that was pretty awesome. I will have this vehicle for a very long time, but when I'm ready for something new I'll be making the drive to Heritage Toyota Owings Mills again!!! I'm very happy to be a part of the Heritage Toyota Owings Mills Family!!!
good service clean showroom good . Salesman knowledgeable manager worked with the price. Management can do a little better for repeat customers could be price or any incentive. Overall excellent service
Everyone was great worked with Kyle, Jim,and Stephanie to get me a Toyota RAV4, runs beautifully. Never had a Toyota, so Kyle was like a encyclopedia for me with the car and the standards really appreciate that. Jim and Stephanie worked on the financing and got us something that we felt comfortable with. Would recommend for anyone.
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
Rado, the salesman that I worked with, was fantastic. He spent a lot of time answering my annoying all my questions. Then after we agreed on the sale, Bong Lee was super pleasant and knowledgeable about the extended warranty and the final sale transaction was a smooth experience.
I will be a Jones for Life customer based on my experience with my purchase yesterday. A big thanks to Wallace Stuart for working with me. John Gallo is the person to see when you want to buy a new Toyota.
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
No pressure. Sales manager called to give us an update on the car. Salesman gave us plenty of time to discuss our options. Salesman made a suggestion that actually got us into a car that we liked more than the one we originally looked at.
Everyone I dealt with was very friendly and helpful. Overall I had a very easy and stress free experience. If the service department is as great as sales then I look forward to having my vehicle serviced by Bill Kidd’s
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