I bought my 2000 Tundra new in August 1999. Keep it in tip top shape always. Had emergency 11-15-2018/Monday after starting Tundra. Running rough & engine check light came on. I had to take my Wife to an appointment at UT Southwestern Hospital in Dallas, Tx for followup on a recent surgery. I called Justin Ryan, Service Mgr at Pat Lobb Toyota in McKinney, Tx. Justin gave me a loaner vehicle at no cost while my Tundra was being repaired by my always go to Senior Certified Master Tech, Jeff Colefield. The #2 Cylinder Coil (8 Cylinder Engine) had malfunctioned and needed replacing. These 2 people who I always depend on when any of my vehicles need repairing, came to my rescue in this emergency situation. It was a great stress relief knowing I could depend on them to meet my vehicle repair needs. Thanks so much Justin Ryan & Jeff Colefield
They really treat their customers with compassion. The service was awesome. They listen to what I really needed and I left the dealership with a brand new car that was impossible for me to get at other dealerships.
The truck buying process was excellence. Thanks to Mark Kitchen the finance manager for his friendliness and kindness. Kenny Jackson for his excellence customer service and Mark McCain also great customer service.
Scott Bolin and his assistant know how to do business
by DBelloc from DealerRater.com
November 4, 2018
By far head and shoulders above any other car buying experience. I was in and out of the door in a new car in 30 minutes. Be sure to stop by and see Scott and his crew. I bought from him at Toyota of Grapevine. And now dove over 30 minutes just to do business with him.
UPDATE TO ''SHOPPING FOR A TOYOTA TACOMA''
I posted a review that a Tacoma was listed with some features that it was not equipped with a few days ago. After I posted the review the management got back to me on the price of the truck. They agreed to lower price and worked with me over email and texts to get the numbers in order. I did not get the truck with them but they were very responsive to me throughout the test driving process. I can't remove my initial review so I'm posting an update today to clarify the issue.
Started out online by completing a credit app. The sales team was quick to respond and made the entire process very easy. I actually think the time I spent at the dealership is the least amount of time I have EVER had to spend! Karen was very courteous and really took a lot of the pressure off the entire buying process. Thanks for making it a pleasurable experience!! I???d definitely do business with again!
I had a great experience with Janeen in the service shop. I expected that my 2008 Corolla would need some love and I was prepared for an extensive repair bill. It seems like when you go to most car shops they always exaggerate that everything should be done immediately. I was surprised how honest Janeen was, she made it very clear what should be done now and what could wait until next time. She answered my many questions very patiently and thoroughly. My car and my bank account very much appreciates her helpfulness!
Great buying experience from some truly friendly, caring associates. Most pleasant car buying experience ever for our family. We purchased two vehicles and were delighted with the rapport we were able to establish with all the employees we were assisted in the process . You have to give this dealership a chance to help you. You will be glad you did.
It felt like I was buying a vehicle from a family member. Nahailey, the sales representative was personable, warm and helpful throught the buying process. With David handling the financial end and ending with Chad handling the financial details it was a fulfilling experience. The family loved this place so much we purchased an additional vehicle within a week of the first purchase. Very gratifying experience. I would not have believed we could have enjoyed the experience if someone had just told me about it. Anyone should welcome the opportunity to experience what our family experienced. Top notch.
friendly staff great location makes you feel special feel good to be part of the Toyota family.my first camry was a 14 it ran so well led me to an18 .
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