I knew exactly what I wanted when I walked into the dealership, however what I wanted was not common to find! I wanted the Toyota Tacoma in a 6 speed manual in the Qucksand color. However there were none on site or even at any nearby dealerships. Our salesman helped us by contacting the factory and finding out that there were 2 cars set to be built on the assembly line that were slated to be shipped to Virginia. They rerouted it's final destination the Westport. We waited the 3 weeks for it to come in and it actually came in 1 day early! As soon as I saw it, it was love at first sight. Would definitely recommend this dealership over any others in our area.
This dealership does what most marketers out there do so I was not very surprised. However, I felt uncomfortable, pressured and dominated by the sales team. In trying to inquire and gather relevant information pertaining to my purchase, the sales team expressed a feeling of time lost on their end; ???which means I was wasting their time and I needed to seal the deal ASAP???. I felt like I needed a day to make up my mind, but they got very angry at me and one of them spoke to me in a disrespectful manner and tone of voice, but I kept my cool. They also asked that I make a deposit if I needed to come the next day. I didn???t like the fact that I had to deposit any money on my first visit but I cooperated anyway because they had already projected guilt on me. If I were to rewind time, I wouldn???t visit this particular dealership. The good thing is they worked with me to fit my budget and they were able to accommodate some of my financial request. And oh, they gave me a slice of pizza too! Overall I would say this dealership is competent with paperwork and efficiency in their office work flow, but they need a lot of improvement in the way they speak to their clients.
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