Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
The car was driven over a curb and developed a oscillation in the steering wheel while on vacation. Took it in to Koons in Westminister and they did the inspection quickly and determined only an alignment was needed. The alignment was completed and car returned in less than an hour.
Omg!! I came in for an oil change and saw a RAV4 in the most gorgeous color! And the rest is history! Vitaly worked with me until he made me a deal I could not refuse! Bob Erwin was delightful answered all my questions and I went home in a new car! This dealership is like family. Thank you guys so much!
By far the best experience I???ve bad buying a car
by Guitar2Lidder from DealerRater.com
December 4, 2018
Everyone at the dealership was polite and professional. The sales rep, Ryan was Incredibly knowledgeable about the vehicle I was buying. He answered questions I didn???t even know I had. I highly recommend him and the dealership
Our whole experience as Koons Westminster was superb. Extended test drive, applications and financing, and signing all done within 2 hours. No hassling/ harassment once I expressed interest in the vehicle and we were free to come as we pleased. Roberto and Regina were excellent. next vehicle purchase (hopefully not for a while) will definitely be at Koons!
We recently purchased a new 2018 Tacoma TRD Off Road at Toyota of Westminster. The sales person Alex Shur was very helpful and knowledgeable about the Tacoma vehicles and different trims and packages. They had a great inventory and we now have a new truck. Recommend this dealership.
My experience with Heritage Toyota Owings Mills was just incredible! Definitely a place to buy, great experience with all staff, brought a new 4runner for my wife and stand out the professionalism and dedication of this team , very sure all costumers going Home with a great smile on their faces like we do. Thanks team Heritage Toyota Owings Mills !😊
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
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