I finally got to actually buy a car from these guys. Had been looking but wasn???t ready and still have excellent service. I went there today not looking for specific car but I New these guy would have or find me something that fit my needs. No pressure family feel is why I returned. Everything up front no games and help me with a loan with not so great credit after so problems. I would come back and absolutely recommend. Also thanks for champagne guys!! Have a great thanksgiving!!
On a dark and rainy night close to their closing time, my daughter and I stumbled into East Penn Auto Sales to take a quick look at used cars. We had the good fortune of meeting Sam who walked us through the inventory, made some great suggestions, answered questions and was really knowledgeable about the cars he had on site . My daughter got a car she loves and Sam in mid sale caught and saved a lost dog who had wandered into the lot. It was a great experience with no sales pressure, a straightforward business approach, and a rescue all in one night. I would definitely recommend East Penn Auto Sales!
My experience was great, awesome in fact!! Can’t say enough wonderful things about this dealership!!! The salesman was kind, friendly and very professional!!!! He made us feel very special and showed great concern and appreciation of us wanting to purchase one of his vehicle!!!! We drove there from out of town and the experience was wonderful!! I purchased the car I wanted and it’s awesome!! If you need a vehicle and want to be treated with loyalty, honesty and respect please consider East Coast Motors of NJ!!! Can’t say enough about this dealership!!!!
We recently purchased a 2009 Jeep Wrangler from John at Northway and could not be happier with the level of service he provided. He didn’t haggle over cost , was transparent about the process the whole time and made it the easiest car buying experience ever ! Highly recommend going to John for your next car purchase!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Last year I had bought a 2006 Chrysler Pacifica, with relatively low mileage,, my buying experience with Kevin at ANR auto sales is more than adequate. I had just taking it last week to Kevin's repair shop for inspection,,,, it passed except for a little part of frame,, size of 2 quaters side by side was almost rotted through,, they welded plates that sre stronger than factory.... i will continue to go back to K&R for any future auto purchases !!! I'll give him a 100% satisfactory ,and a customer for a long time to come
We had a great experience with frank at star auto mall on Nazareth pike. Thank you frank for finding us the right vehicle for our needs. It was a pleasure working with you. We will definitely tell our families and friends to come see you if they need a vehicle. Thank you frank
My husband and I did NOT want to buy our 2nd Prius (bought the first new) from a dealer. This 2010 Prius with low mileage was pristine. Dave Duda was no pressure and went the extra mile to get the car to Flemington from Doylestown for us to see. I knew we weren't interested in any additional packages for the car like service agreements, roadside assistance, etc. but felt I had to sit through them with a manager. I didn't like that part. No pressure but I knew I wasn't going to buy any of them so...why bother? Dave is your guy!
I just parchased rava4,2016 from KEN BEKAR.he was great.i enjoyed working with him.we will be back for my future car with this dealership.KEN was very enthusiastic,went over the technical details of the car carefully with us &explained in cat very well.he make our whole process was so quick &simple! Thx for everything Ken.¿¿¿
Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again.
My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.
THE RULE, OF COURSE, IS THAT USED CAR DEALERS ARE DISHONEST AND WILL TRY TO SCREW YOU, SO TO SPEAK, AT EVERY TURN..MARK AND ALEX, THE TWO TOP GUYS AT EXEM, ARE THE EXCEPTION...BESIDES BEING TOTALLY HONEST AND UP FRONT
WITH ME (EACH ONE IS A FORMER POLICEMAN), THEY WERE COMPLETELY PROFESSIONAL AND KNOWLEDGEABLE THROUGHOUT THE PURCHASE PROCESS, AND GOOD GUYS TO INTERACT WITH AS WELL..THANKS TO MARK AND ALEX I'M BACK ON THE ROAD IN STYLE, AND AT AN AFFORDABLE PRICE
I recently bought my 2013 Hyundai Sonata here and had excellent service from start to finish. Sales staff was very friendly and explained everything and very helpful with financing. I would highly recommend this dealership.
Very disappointing. Car I intended to buy was sold out from underneath me. Poor communication between sales staff. Would never recommend your dealershi nop to anyone.
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