the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I am pleased with the purchase of my Nissan Xterra from liberty motors. They have nice selection of used vehicles at good prices...
Good customer service!!!
I highly recommend to shop for used vehicle from liberty motors.
Charles Barker has been a God send. From the very first phone call I received from Stino up until I drove off with my new baby, I was kept in the loop about EVERYTHING. I admit I was a challenge with my requirements as well as not the best credit out here BUT Stino prevailed and now I am proudly driving my new Altima. The other staff was also, too, truly amazing. I came in to wrap up the sale with a terrible headache just dealing with the car buying process and the lady at the reception area offered me a snack, water, and Tylenol. The finance gentleman worked his magic and was able to get me a good monthly payment as well as warranty. He also went above to provide whatever he had to get my children to settle down. Football it was and he, or the rest of staff, never showed any frustration with my kids or myself. They even gave them snacks :) To all of you at Charles Barker, Laskin Rd, THANK YOU ! Honestly, if you are in the car buying process LET THIS BE YOUR FIRST AND LAST STOP. They truly treat you wonderfully with no pressure. Just when I started to get discouraged, they got me approved.
As an out-of-state buyer, I was met at the airport, and thoroughly shown the car. I took a test drive with their mechanic (my choice) and went on rough roads and did a panic stop, etc. Everyone was friendly, but more important, they were straightforward and honest. By that I mean there was no attempt to embellish or make up things about the car. The car and the Carfax spoke for themselves! The actual transaction was smooth and to the point. No funny business or surprises. I drove the car some 600 miles home and it worked flawlessly. I am extremely pleased with the car and the entire buying process.
Jim was knowledgeable and worked hard at giving me what I wanted and made sure I was satisfied. He made me feel comfortable in what I was buying and took the time to answer all my questions. I will recommend him to my future friends and family.
Best vehicle purchasing experience that I have had to date. Ray Aiden was extremely helpful and professional as well being very receptive to all the questions my wife I had about the car we purchased. Ray was very informative and there was no sales pressure, so it was very easy to come to a decision on a vehicle and feel good about my choice. I have had only good experiences with CB Toyota and I am looking forward to that continuing in the future.
Very pleasant experience with my daughter at checkered flag today.sales person Robert Cameron was top notch very professional,up front about all details,we were very satisfied with the whole deal.I would highly recommend Robert to anybody looking for a car.
by Scott and Christina Sinclair from Virginia Beach, Virginia
July 28, 2018
My wife's 2002 Pathfinder after 258,000+ finally went down. Went to Neptune Motors. Nice selection, clean, low miles, asking prices in line. Phillip helped us that day. We left and went to a couple of other places and then went back and saw Phillip again. We bought a great 2006 Toyota Highlander from Neptune. Very happy. Good guys ... Lannin and Philip and a good dealership.
I beenwith A&G Auto For 26 years and still going!!! The owner have been so Good to me Until all I Can say is !!Thanks God For Him And His Staffs !!! I will alway support him and I respect him and appreciate him?
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