From check-in to check-out, the staff was friendly, courteous, and knowledgeable. I was in on Saturday and everyone was very busy, but managing to go about their business in a pleasant and professional manner. An excellent group of men and women that take their job seriously and go the extra distance to offer help and assistance each and every time.
From the check-in to the wait in the comfortable waiting area, I was treated once again with professionalism and politeness. Always a pleasant experience at Maplewood Toyota when I bring in our car for service.
I went in to see the car I picked out online. Met with Mallory, she was very professional. She stayed focused on the task at hand, which was to help me purchase a car. She didn't get side-tracked or leave me waiting. She got me in/out and on with my day in about half the time that I planned. She treated me as a serious buyer and was super polite. I hope my next car purchasing experience is with her.
My husband and I were met by the sales staff and We were registered and met with Anthony. (What a great person) He did not push us into a purchase.
Although we bought a different brand car we really like the atmosphere and the friendly people .
Awesome experience. Jerry Griffis was great to work with.
by Bwanek from DealerRater.com
November 30, 2018
I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very great price. Soon after we purchased the vehicle we had a glitch that made the transmission shutter, (not a drivability issue). I made contact with Tim who immediately put me in touch with Jerry Griffis. Jerry was more than great to work with. He listened to my concerns and had my vehicle picked up at my work place. The vehicle was fixed in a very timely manner and dropped back off at my work. Jerry made certain that he answered all of my questions and did a follow up to make sure the truck was still running properly. I can???t say enough about how great Jerry and Tim were to work with. Thanks guys, you are a testament to how great a business White Bear Lake GMC is.
My Girlfriend and I went in to buy a Prius V. We had already identified the ones available and Willie came out and greeted us. He was polite and knowledgable. He ran in to grab the keys and we ended up buy-in the car. The only downside is we worked the deal with weather tech mats. The front and middle came in the following day, although we were not notified. The cargo area has not arrived yet and it has been 6 business days. I am curious on why the largest floor manufacturers would struggle with the 3rd most popular car in the world. The cargo area carpet is unprotected and is tan, in MN in the middle of winter, that is a long time to wait for a very popular product.
I have appointment for service. Stood and waited for over 5 minutes for someone to approach or help me but nobody came. Two staff was there by the computer. I tried to talked to one n i have to say excuse me twice before he even answer and look at me. He said that someone will come and talk to me when someone is available. A few minutes later same person I talked to approach me and asked what he can do for me. Didn't even say hi. After my service is done he said your air filter is dirty n hand me my keys n left. Didn't even tell me where my car is n i have to look for it. Very bad customer service. Unbelievable.
Mark Jersild worked with me when it was time to replace my 2007 Toyota. I opted for the Camry - Mark listened to my needs and helped me find a great fit. The purchase process was very smooth and hassle-free. I highly recommend coming to him for your new car! Sarah in finance was also very knowledgable, great to work with and offered assistance even after the sale.
I walked into Luther Brookdale Toyota hoping for information to decide whether to buy a used car or lease. Having mainly owned cheap, junk cars, I didn't feel confident in purchasing a new car, but Jake Campbell and the team here helped me squash those fears. I was welcomed back a day later, after thinking through my options. Both Jake and Yuri spent time making sure I understood everything (without ever talking down to me). I bought my first new car, and am delighted with it! This was a fantastic experience, and I highly recommend this team.
I take my Tundra here even though there is another dealership closer. Why? Because Maplewood Toyota has never let me down.... I can???t say the same for another Toyota dealership in town.
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