Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
sold me car with no spare tire. Once they finally agreed to give me a spare, service department doesn't answer phone or call back when you leave message.
This dealership seems overwhelmed, understaffed.
Went here in search of a truck. Was helped out by a wonderful young man who had the truck pulled up front for me when I got there. Took me on a short little test drive and was able to work with me on getting to the payment I was looking for. The paperwork took no time at all compared to some of the other dealerships I had been to. Overall had a great experience here at Fontana Motors and will definitely be back for my next car! Highly recommend this place to anyone that is in the search for nice luxury cars at highly affordable prices!
This place has a great selection of cars and has superb service. Came in and was helped out right away. Everyone was very kind and friendly! Showed me exactly what I was looking for and did a great job of explaining all the features the car had. Made the whole process quick and easy. Was able to run to the bank and by the time I was back the car was detailed and was able to go through the paperwork in no time at all! Was at the dealership for less then 2 hours total which is much better then I can say for any other place.
Highly recommend this place for everyone looking for a car!
Very happy with our car purchase for our daughter. we found the perfect civic for our daughter on cars.com. The whole process was easy . There was no haggling price at the dealer. We were in and out of office quickly. Thank u guys.
by Lea Hernandez from Rancho Cucamonga, California
July 1, 2017
Luis Vargas went out of his way, from my text to a return phone call to even bringing the car to us to make sure the wheel chair could go in easily. He arranged everything so I got the car pictured, price we agreed on in less than 2 hours from home in old car to home in new car. Tony Pouria Finance Manager had a great rate and had everything ready to sign in 20 minutes!
What a wonderful experience I had at John Elway Toyota!! I went there in November to look at new and used vehicles to purchase. Robert Cruz spent a great deal of time with me even though I told him upfront that I wasn't buying a car that day. He was kind and friendly and PATIENT!! He made some key follow-up phone calls telling me of current pricing and incentives. When I was finally in a place financially to purchase a vehicle, he made time to answer all my questions and retell me information that he had already covered 3 months prior. I felt very valued and it was a great experience.
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