Cars Unlimited is a great place to buy a used vehicle. Allen & Co. are not your typical car salesman, so you have the leisure to look at all the vehicles at your own pace without anyone trying to pick something out for you. There were free CarFaxes available on their online inventory, which made finding a few vehicles to look at ahead of time very easy and shows that they aren't trying to withhold any information. When I had the vehicle I was interested in, there was no hassle to take it out for a test drive; we just let them know which one and they brought the keys right out. The paperwork was quick and painless, there were no attempts to sell any extra and unneeded things. They even held the car for a day, without any down payment, so that I could get the money transferred. Allen is a very professional and down-to-earth guy who takes pride in his work, it was a great pleasure dealing with him throughout the purchase. Even though I was buying one of the cheapest cars on the lot, I felt that Allen treated me the same, if not better, than someone who were buying the most expensive vehicle. He went out of his way to ensure that I had the best possible experience for my first car purchase. I will definitely be recommending Cars Unlimited to anyone I find that’s looking for a used vehicle and look forward to purchasing vehicles in the future here as well.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
I recommend this dealership without hesitation. Mr. King took his time to answer my 50 questions and made sure to lower my monthly payments.
Hector asked several times if I had any questions about anything and offered to help me with any concerns.
He refused to let me leave with any vehicle that didn't meet my needs and wants. If you go to check out their inventory, be sure to ask for Hector King.
Cindy, as always, is very professional and knows her field. While this was a normal check up of the car, she made sure that it was in good shape when I came and picked it up. By that I mean she suggested the car needed its tune up, which I did not even think about.
The 2 issues. Every time, the last couple of years, I get service someone comes out from the dealer and asks if I want to trade in my car. This request is unsolicited and not asked for. Also, today, the day after the service I rec'd an e-mail from Auto Nation reminding me to service my car. It was just serviced.
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