Very pleased with my purchase experience at the dealership
by Reeltime1 from DealerRater.com
December 1, 2018
I rate the delearshop a 5 mostly because of the sales representative Ashton Thornberry he was very professional and knowledgeable about the vehicles and also the dealership ha a very good selection of the trucks I was interested in.
I bought a new Camry from Greg several months ago and mentioned how I was also looking for a used car for my daughter. More recently he called me up with exactly the used car I had in mind, in my price range, and I was able to buy it the same day. I was very impressed he remembered what I was looking for then found it for me.
Outstanding buying experience. I was interested in an minivan or a SUV, and wanted to shop several brands. Going to Gates dealerships in Richmond, KY is the ideal way to shop for a car with a Honda, Toyota, Hyundai and Nissan dealership all within a stone's throw. Monica Reed Feigel from Gates Honda was able to take me to the Toyota dealership as well as the Honda dealership and patiently worked with me over several visits until I made my decision. I settled on the 2019 Odyssey, which is an outstanding vehicle that is competitively priced, but far outweighs its competitors for fit and finish. Brian McMahan in finance guided me through the car buying process expertly with integrity and transparency. Great people, great vehicle, great price.
Took my Jeep in for a oil change & recall repair, was there ALL day, car hasn’t drove the same since, v8 drives like a 4 or 6 (Jeep was driving fine when I arrive for this appointment), didn’t bother to fill the windshield fluid. Turn around went back to in form them of my complaint blame it on brakes — bs❗️I will be going somewhere else for future repairs, oil changes & recalls AND Future PURCHASES or Trade-ins—-never again❗️❗️
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
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