Misty Blount helped us in every way possible to keep us informed and help us find the best deal to get us in the vehicle that WE wanted. She was never pushy or condescending but very accommodating and helpful. She catered to my entire family, and for the first time ever it was a joy to purchase a car. 100% recommend this dealership and hope you’re lucky enough to have Misty help you out.
Will Cascanett took a lot of the stress out of the buying experience. Very patient and responsive to questions. Quick turn-around from purchase through financing to driving off the lot. I would definitely recommend this dealership.
Zack Tesfai was very informative and professional. He has a great personality and very easy to talk to. Once we finished our purchase on a 2018 Rav (which we LOVE), and came to sign papers he put us at ease. As he explained our new vehicle to us, you could tell he definitely was very knowledgeable. Zack was great to work with We rate him as excellent!
I had not purchased a used vehicle in many years and I’m glad I chose this dealership . My salesman, Zach Tesfai, was great. He was patient and listened to my needs and comcerns. I love my RAV4 and would recommend this dealership to family and friends. I started out by looking at the online inventory. They were quick to respond and kept in contact with me periodically. Thank you Romano Toyota!
Salesman, Dan Holliman and sales manager Chris Campbell were very helpful with my purchase of a Rav 4. Dan spent a good deal of time reviewing the features of the Rav 4. I was also introduced to mike Reed in the Service Dept.overall my experience was very positive.
Great sales consultant made me feel like I could count on this dealership...sadly not the case the service department didn't follow through with fixing a problem I had after only a few days with my highlander. This resulted in me paying money out of my pocket to replace a leaky battery only 3 weeks after delivery. I then figured Calling the manager but that did no good I was promised by him I'd get a call back..it's been 2 business days and still haven't heard back. This saddens me this is my third vehicle purchase from Romano dealerships but I don't feel as though I'll return or recommend them any longer.
My husband and I both had leases on Chevy Malibu's that were ending soon-his on May 6th and mine in August. My husband was in the market for a new vehicle and had reasearched many makes and models and decided on looking around for a RAV4. He visited Romano Toyota and met with Jake Sardella. Jake spent 2 hours with Jim explaining all the many options available based on our needs, goals and our current financial state. He explained the pros and cons between buying vs leasing, used vs new, the financial impact of leaving my lease 5 months early, the benifits of getting 2 vehicles now vs ! now and another in August and all the services that Romano Toyota offers its customers.. Jim and I discussed all the information Jake had given him and we decided to invest in 2 vehicles now. Jim and I returned together 2 days later to Romano Toyota and met with Jake. He again spent a lot of time with us explaing the many purchasing options we had. We decided on leasing 2 RAV 4"s. All the financial arrangements were made at that time and the initial paperwork was signed. We arranged to return 2 days later to pick up our new vehicles but first needed to turn in our leased vehicles at a near-by Chevy dealership. When that was completed Jake came to pick us up and drive us to Romano Toyata. He had all the final paperwork organized and ready for signatures and he set up our 1st service appointments. We then went out to our new vehicles and Jake explained all the features that are in the vehicles and set-up the bluetooth and navigation systems and explained and demonstrated how to operate them. These are only the highlights of our very positive experience at Romano Toyota and exceptional treatment given to us by Jake.
I purchased my RAV4 with Jake as my salesperson. He is extremely attentive and made the purchasing process very easy. He went the extra mile and followed up with my several times to ensure I was happy with my purchase. I will absolutely go back again when it comes time for my next vehicle!
I bought my Prius V here. My salesman, Steve, was helpful and actually, entertaining! I felt like he was trying hard to get me my price, and he did. Facilities are nice, and delivery went without a hitch. I will be back :)
I have had great experiences at this dealership. Twice actually. First time I went in on a Saturday morning, no appointment or call ahead of time. I was greeted by a sales rep and everything went good. Test drove the car, signed papers, and walked out the door within 1 1/2 hour. Picked up my(then new) 2009 Toyota Yaris the next day at 9am. Arrived and they had everything ready. 2 years later I go back looking for another car. Did not call ahead of time for an appointment or anything. I showed up, found a sales rep, test drove a few cars, and finally settled on a left over 2010 Toyota Prius. I decided to trade in my other car and this was where it was kinda disappointing. I kept getting low ball offers on the car. But at the end we did meet in the middle and I got a fair price for the car. I give the buying process 4 stars because I was nickle and dimed when doing the purchase. Kept getting told about aftermarket packages like remote start, under coating etc. Honestly I think Romano has the best dealerships around. I've also purchased from Romano Mercedes and also had very good experiences. As long as you aren't trading in or buying a discounted car, it will be hassle free. Only once did I have a bad experience. Walked in looking at a truck, asked for a price but sales rep never got back with it.
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