Went online and made an appointment for regular maintenance. Altho there were several cars in the entrance bay when I showed up, I was immediately seen and within 10 minutes I was processed and in the waiting room. The service techs are all great people, really kind, upbeat and respectful. I always feel comfortable going in there and they genuinely listen to any concerns.
We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good options. Manny and Anthony were very helpful in processing the sale. We were not familiar with all the new safety and communication features and they took their time in explaining these to us. We feel that if we continue to have questions we will get excellent customer service there. And best of all are very happy with our new Toyota!
I like that soon as i pulled into the service department i was greeted immediately. I was directed to speak with Rom Elling where he took care of several problems i had with my vehicle. Ron Elling kept in contact with me through the repair process to keep me informed of what was going on. Fantastic dedicated employee who seems to really strive for excellent customer service. Ron was able to work around my busy schedule and gave the car repaired very fast. The car was even cleaner than when i dropped it off. He couldnt of done a better job. This repair and the way Ron Elling handled things is the reason i will be returning for all service and repairs to my vehicle.
Jennifer Pratt, at Classic Kia in Waukegan, once again has made our experience leasing a new Sorento a smooth and exceptional transaction. She is very knowledgeable with the new features of the Sorento and help to set up these features on the car. Jennifer is patient with all our questions and made sure we were totally satisfied before we left . She went above and beyond with accommodating all of our needs. She is a pleasure to work with and will again return to Jennifer for further car needs. Thanks Jennifer!
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