The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
Everyone at this location from our sales rep to manager did their utmost to get me the best deal possible. I have a lot of respect for the hardworking employees who went out of their way to ensure a positive experience. I will definitely return in the future.
I went in with a particular vehicle in mind and walked away with that vehicle. What was shocking was the speed of the process. I felt as if the vehicle warranty wasn't explained as well as it should have been. I felt as if the was offered in a passive aggressive way. I wanted to buy it but didn't like the approach in selling it.
Tommy is such a wonderful sales man. He saved me from going back to a headache. This is the second car he has helped sell me and I couldn???t be happier. Please go see him if your in a sticky situation. He will do what???s best for you. I promise.
The Honda Salesmen from several dealerships in my area were all very responsive by email providing quotes and answering questions. It made the car purchasing process very easy and fit with my schedule. Didjak Ilunga at Criswell Honda went even further by email offering suggestions based on my interests. When I went in to test drive and purchase based on best price he took his time to demonstrate the "bells and whistles" of the car. Didjak is extremely friendly and low key which I appreciate.
Eddie is easy-going and felt like a friend I've known for awhile. I liked how he wasn't aggressive to sell the vehicle which will cause discomfort doing the business for me. He was opened to options and was willing to help to work out the numbers for the trade-in. Satisfied doing business with Eddie at the end of the day.
The customer service at Toyota of Bowie is unbelievably amazing. The management and sales staff CARE about you! Especially when there is a salesman like FAYYAZ KHAN. He work with you to ensure you are able to get a car that is safe, reliable, and within your budget!
My son & i spent a great deal of time (about 4 hours haha) & Couldn't be happier with the purchase, A 2019 Black Camry XSE with a Perfect combination of Red Interior.
I love this place and they will always have my business.
Love my salesman Harold Bastillo. He is top rated! Love him! I ALWAYS go to TOB and Harold. We have purchased several cars from him. He is honest and accommodating. I have sent many friends to him. You won't go wrong with TOB or Harold Bastillo.
I had the best experience with this service department
by regacoleman from DealerRater.com
October 25, 2018
My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect and recommendation that I have ever given to any service department in my over 42 years of driving and owning a car. A job well done to you PAUL SONNHALTER, I will forever be in debt to you.
I got the car I wanted at a price I wanted, even though I had not planned to purchase at that time, so I couldn't pass it up.
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