The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Service Department Alexandria Toyota is Excellent!
by Pat Robinson from Alexandria VA
February 28, 2017
I consistently get exceptional customer service from everyone at Alexandria Toyota's service department. Their caring and professional attitudse makes it a pleasure to take my car in for maintenance. My service point of contact is Mr. Jerry Gerdes and he is absolutely excellent!!! Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota.
I had the best experience with this service department
by regacoleman from DealerRater.com
October 25, 2018
My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect and recommendation that I have ever given to any service department in my over 42 years of driving and owning a car. A job well done to you PAUL SONNHALTER, I will forever be in debt to you.
Our first car buying experience and was Jack Taylor was recommended by family. All in all, our fears weren't realized as the process was respectful, courteous and thoughtfully explained every step of the way. No hard sells, no pressure and we felt fully comfortable the entire time. Eric was a pro - but kind - no pressure, and took a great deal of time with us - never rushing us to make a decision with considerate followup as well. Shop and buy with confidence!
The Service Department is the best in the area. They get you in and out as quickly as possible. Also the Priority Toyota Service Advisors do not try to sell you something you don't like other dealers I have been to.
I wish I had read reviews before going to this facility. I respect the salesperson Usman and his manager for the time and negotiations in extended hours. However, the idiot in the financing department was extremely rude. This facility needs to hire people who know how to provide good customer service.
We were here to buy two Limited Platinum Highlanders. The negotiation process took time past closing time, which was fine as many dealers have dealt with me in the extended hours. However, the guy in financing department was very rude and told us as we kept him hostage until the late hours and therefore we must buy the car in the high interest rate offered by him.
Upon telling him we would finalize the deal next day after talking to hour bank to get best rate, he said he literally said in raised voice that he hope we don’t get the car and someone else buy it, and we must leave the facility as soon as we can.
They have no idea how much business they have lost just by being disrespectful.
The selection of used vehicles at Alpha Motorsports is top notch. I recently purchased my 2014 Lexus IS350 at a very nice price and was given a fair and generous price for my trade-in by manager Shak. Jason my sales person and Shawn my finance advisor, were both very helpful in this car buying process and the deal was completed in a couple hours...thanks guys, looking forward to doing any future business with Alpha Motorsports.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.