The customer service at Toyota of Bowie is unbelievably amazing. The management and sales staff CARE about you! Especially when there is a salesman like FAYYAZ KHAN. He work with you to ensure you are able to get a car that is safe, reliable, and within your budget!
My son & i spent a great deal of time (about 4 hours haha) & Couldn't be happier with the purchase, A 2019 Black Camry XSE with a Perfect combination of Red Interior.
I love this place and they will always have my business.
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
Alexandra Sanderson my service advisor at Heritage. She was such a pleasure to work with. She showed great concern, and made feel a sense of comfort. She's a prime example of what customer service is all about. Thank you. The entire staff @Heritage are awesome. Thanks again for going above the call of duty to satisfy your customers. Signed a customer for life
100% Satisfied – Call and ask to speak with Rick Cypress, Sales Consultant. I left a longer review on Yelp but in general I want to point out that Rick Cypress has an amazing team in James White and Tess McGee. The Suitland location has a massive selection of vehicles, very clean, free Wi-Fi, charging stations, water, coffee and friendly professionals. So far the car is perfect and the finance deal feels good (not like I was taken advantage of). Rick was fast, friendly and very knowledgeable.
This review is in reference to their service center. I'm not really sure how I feel about the service center. I can say that their staff Crystal is really polite and professional, however, this location is not forward thinking or considerate of time. I had an appointment in the morning and it was light freezing rain and on and off snow, a very light coating. Instead of receiving a courteous call saying that they would not be able to service the car due to the weather, they had me drive in and go through their entire check-in process just to tell me that they could only do a visual inspection. They could have simply called and said this instead of having me drive to the location just to tell me that or provided a warning when I made the appointment. I can understand not wanting to test drive the car in freezing rain, however, I've had my previous vehicle serviced at other locations and would always receive a call the day before or on that day if they could not service the car. So if you are taking your car to Heritage Toyota Catonsville service center and the weather (rain, snow, sleet, fog) permits them from working on your car or test driving the car, it would be best for you to call them before you drive their and go through their check-in process just to be told they cant work on the vehicle .
I recently took my 2007 Toyota Sequoia to this dealership for repair work and was shown both excellent professional and customer services by Lamone Taylor and the staff. This is the kind of services that I have always received when I brought my vehicle in for service/repair work.
Friendly and professional demeanor of all employees.
Especially Eric Garner. He went the extra miles both at every step of purchase to ensure I got the car I wanted., He continued several contacts by phone to ensure quality service and inform me of process. A special service not often found!
Finance dept extremely professional and helpful.
I have bought several cars at Bayside and also continue to use Bayside service and car care because of their overall excellence and personal support from all departments.
,Friendly and professional demeanor of all employees.
Especially Eric Garner. Went an extra 10 miles to ensure I got the car I wanted, continued contacts by phone to ensure quality service and inform me of process.
Finance dept extremely professional and helpful
Our sales man, Eric, was very nice. He even played soccer with my son while my husband and I were discussing our purchase. I feel the prices are competitive and they strive to make the customer feel good about their purchase. This is the 3rd vehicle we have purchased at Bayside and we have been very pleased with each experience.
It was a wonderful experience. Everyone was nice and helpful. I would recommend anyone to come the experience, the people and the dealership.
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