WE recently stopped by Gettel Toyota to get help with connecting our new phone to the car. Since we had had such a pleasant experience with the Assistant Service Manager, Russ Persad back in June, we asked for him again. Within minutes he was in our car updating Scout and Entune to enable him to finish the connection. Never once did we feel he was anxious to get to the next customer but gave us his full and patient attention. We look forward to many years of good service- hopefully with Russ.
We. Quit using this dealership 5 years ago based on their high pressures sales techniques- swore we would never go back to Germaine.
with new ownership we stopped by for a second price comparison -frankly not expecting much.we talked with Austin and 20 minutes later we bought a new Tacoma from him. No pressures , honorable sales person- great manager, perfect and easy experience- VERY impressed!
My salesman was Josh Yoder who was extremely helpful and patient without being overly aggressive. He guided us through the process and helped us with our final decision. He was thorough and professional.
Cindy, as always, is very professional and knows her field. While this was a normal check up of the car, she made sure that it was in good shape when I came and picked it up. By that I mean she suggested the car needed its tune up, which I did not even think about.
The 2 issues. Every time, the last couple of years, I get service someone comes out from the dealer and asks if I want to trade in my car. This request is unsolicited and not asked for. Also, today, the day after the service I rec'd an e-mail from Auto Nation reminding me to service my car. It was just serviced.
Nick, our salesman, displayed much professionalism and knowledge in helping us decide on a new vehicle. There was no pressure to buy and he was there to help on repeated visits. He also showed much patience in demonstrating all the new (to us) gadgets on the 2018 Toyota model, after our purchase.
The overall customer service experienced was awesome!! The buying/ finance portion of the experience was a bit lengthy and needs to be streamlined in order to minimize the time spent finalizing the deal. I recommend Robert F. to assist with sales and the Mgr John who did an excellent job getting the best deal for my trade towards a 2019 Toyota Camry~~Satisfied Cuatomer
This was my first visit to your facility. The question is what took me so long?? Facility is designed with customer comfort in mind. Service was FAST and Mr. Hildebrand was professional, accommodating and courteous. I will be back!
I would recommend this outlet, Robin Dunn in purchasing and the finance rep who completed the sale. Both were professional, helpful and a pleasure to work with. This is my second limited sienna at this outlet and I will be back. 100% satisfied today as for the past 6 years with my 2013 sienna limited. Thanks to all!
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