Coming from out of Connecticut to buy at Greentree.
by Snowy1628 from DealerRater.com
December 3, 2018
I drove from outside of Connecticut to purchase a truck at Greentree Toyota. Throughout the whole process the staff at Greentree were very knowledgeable and willing to help. With me coming from out of state there was some extra work that had to be done on my end, that I never had to do on purchasing a vehicle before. Everyone at Greentree Toyota was sympathetic to all the extra work I had to do on my end to make this deal possible and therefore gave me a great deal right off the bat that did not require any haggling over to attain.
I met with Alejandra Arboleda to discuss new car options and I walked out of the dealer with a brand new car the same day. Alejandra and the rest of the team were extremely professional and worked with me in getting out of a lease before the actual end date. I was able to get the car I WANTED!!!!! Go to Rivera Toyota and ask for Alejandra!!!
This is the fourth car that we've bought from A1 Toyota. Three of the purchases were handled by Dado and were quite pleasant. One deal with Manny was not. We are satisfied with the workings of the rest of the dealership with one exception. The manufacturers put soy based wire covers in the motor of our 2011 Prius. Mice get into our garage and have caused havoc. AI Toyota has charged us with the expenses which this mistake has entailed. We live on a country wooded acre. Our cats keep mice from the house but do not patrol the garage. We'll end this by repeating that it is a pleasure to do business with Dado
Since the day I bought my Highlander Everyone from the top to the bottom Have been nothing but kind, helpful and Respectful. I have felt very well taken care of and I know I can always count on them to settle any problem I may have from big to small.
We were so impressed with the honesty and knowledge of our sales representative, Emerson Macavinta. Emerson made us feel comfortable with our choice. He helped us through the end always with our best interest in mind. Thank you, Emerson! We will definitely recommend A-1 Toyota to all our friends!
Am very satisfied with my service from start to finish everything went smooth reed was excellent knowledgeable and very professional . He explained my service very simple so I was able to understand what was needed
Awesome Buying Experience and Excellent Customer Service!!!
by JLBento75 from DealerRater.com
October 1, 2018
Salesman, Rob Scalere & the the GSM, Liam Tully worked with me to purchase my 2018 4Runner limited and were extremely helpful and HONEST from the very start. I visited three different dealerships prior and I was treated completely different by Liam, Rob and the Rivera Toyota team. There was absolutely no pressure to purchase, Rob addressed my concerns, took the time to show me how EVERYTHING in the 4Runner works, and most importantly, there were no hidden fees!!!! I love my new truck and every time I jump in and start it I'm reminded that there are honest dealerships out there that care about making the customer happy.
Bought a car from A-1 Toyota. We had an exceptional expwerience. Sunny, our salesman was extremely knowledgeable and a great guy. We actually enjoyed are car purchasing experience. We will recommend this dealership to all our family and friends.
Mark took exceptionally good care of my service visit making sure all needs were met. He was friendly, attentive and offered to make my wait as convenience and comfortable as possible. He was accurate with the service appointment wait time, did an excellent job making sure all questions were answered and thoroughly went over all the details of the visit! I really couldn't have been more pleased!
Emerson and the dealership were patient and attentive during my purchase. they were able to get me my car efficiently and without the hassle. they answered all my questions and even gave me excellent recommendations.
I knew exactly what I wanted when I walked into the dealership, however what I wanted was not common to find! I wanted the Toyota Tacoma in a 6 speed manual in the Qucksand color. However there were none on site or even at any nearby dealerships. Our salesman helped us by contacting the factory and finding out that there were 2 cars set to be built on the assembly line that were slated to be shipped to Virginia. They rerouted it's final destination the Westport. We waited the 3 weeks for it to come in and it actually came in 1 day early! As soon as I saw it, it was love at first sight. Would definitely recommend this dealership over any others in our area.
Car trade in exchange because 5 months unable to fix
by lifeisgood from DealerRater.com
December 2, 2018
For 5 months, I have had a problem with my Rav, stalling out on me and unable to drive. Two times, I had to be towed back for service. Throughout the 5 months, i was given loaner cars as they tried to service my car. The last time it had to be towed , I know longer had any confidence in getting back the my car and be totally safe driving it. Thats when I met with Michael Devine, Exchange Manager and we able to make a deal.Throughout the 5 months I was in contact with Reed Chatting at least twice a week. Great guy to work with. And working with Michael was also a pleasure. Both listened to my concerns and requests. Jose Cordero was most accomodating in doing all paper work and requests.Roland Allard met with me the last time I had to be towed to service, and listened to my frustration, and made arrangements for me to meet with Michael.
This is my second Rav4 leased from Toyota of Greenwich and my family's 6th car from this dealer. This time around, I worked with Bobby Caldwell. He was professional, helpful, and was able to answer all of my questions. I never felt the pressure to make the deal that you feel at other dealerships.
Liam Tully was extremely professional, helpful and accommodating to my situation. He answered all of my questions directly and gave clear explanations. No grey areas like I have experienced at dealerships in the past. 5 Stars Class Act.
Mark was amazing. In this day and age of technology and low touch services, it is nice to interact with someone who is friendly, helpful and goes the extra mile. Mark is that person. Bringing the car to Toyota to be serviced is a pleasure.
The whole experience from slightly early lease-end to driving off in my beautiful newly leased 2018 Rav
went very smoothly.
Dave Sullivan, who also worked with me on my previous lease, made sure to stay in touch without
being overly aggressive or pushy.
Owner Clint Steen takes care to keep a family-type atmosphere making sure the customer's concerns
and well-being always come first.
I'm also looking forward to seeing Jay O'Connell and the rest of the Service crew when it comes to for that.
I experienced professional service, cheerful staff, patient folks. Justin Bavar provided clear communication before, during and after service. I drive 40 minutes and take time off of work to come here!
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