My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!
Simply everything!! The staff is very friendly, everyone was polite, kept us informed of what was happening. Working with William Gable and his patience with us, and not getting frustrated and kicking us out the door as most car salesman do, I will never go to another dealership!! The head honcho who crunches the numbers Suhail and his associate Scott, who collectively all 3 of them worked over 10 hours to get my family and I into a vehicle..I've told my friends and family about all they did for us, and hopefully will bring them some new customers!!
Even the establishment and bathrooms are the cleanest of any place I've been to!!
After searching for a car for months with one horrible experience after another, I finally found a great car at Koons Annapolis. The sales experience was great, Vicky was pleasant, helpful, and when there was a minor issue after the sale, she went out of her way to see that it was taken care of. I had a poor experience several years ago with Koons Annapolis, but this buying experience more than made up for that. Very glad to have worked with Koons, and recommend them for sales and service.
After writing a review on 10/3. A week later I received a phone call from the other owner, he read my review and offered to reimburse full amount of the repair and also ordered the touch up paint that was promised to me during the purchase of the vehicle. Everything is settled.
I had an amazing shopping experience with these guys. Mustafa, the GM was very knowledgeable and helpful. Muhammad was a good salesman. They gave us a great deal and made the whole process seamless and easy! Highly recommended and already referred to family and friends who also got cars from them! Will definitely return here first when I'm ready to buy my next vehicle. I think I found my favorite dealer for life!
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