We came in for tire rotation, and came away with a beautiful red corrola. Alan was a super salesman. He work with on the our trade issues to our advantage got us out of one lease and into another great one. Thanks Allen and Toyota!!!!!
Didn't feel pressured and people were very friendly
by Ravgirl from DealerRater.com
December 1, 2018
Alan was such an excellent teacher the night I picked up my Rav. He took his time explaining the different features my RAV has to offer and told me anytime I had questions I could call or text him and he would help me out It's very comforting to know I have a person who is willing to teach me all about my new vehicle to make sure I'm happy with my purchase!!
The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
Alan Makabi explained everything I needed to know about the Toyota Rav4. He was very patient and took the time to answer my questions until I understood everything about the vehicle. He made the purchasing part of getting a new vehicle awesome!
Terry did a very nice job of explaining all the details of our lease purchase and showing us the many options on the vehicle. Curt also explained thoroughly and in detail the warranties to us. Thanks to everyone for making this a great experience for us!
a preface: I hate car buying experiences in general as have had bad experiences the last 30 years. Given that, I was really glad to have gone here (the salesman Breck in particular) to make it a non stressful event for me this time, and also my previous purchase also a few years ago. Price was really good and no haggling needed nor desired on my end. I dont usually do surveys of any kind, but I would recommend this dealership for sure.
I went to 3 cities and 5 dealerships looking for a specific type of vehicle. Rossco was one of those dealerships. At each of the other places I visited I felt somewhat intimidated by the sales staff but not here at Rossco at all.
Ricky was very friendly, professional and helpful. When diagnosing a possible issue with the car, he suggested exactly what I was thinking and we worked it out immediately.
The price was half KBB suggested price, CarFax was exceptional and the car drove out better than any of the others I tried. How many dealers this size offer CarFax "free" report - none I've found!
If I could give a higher score I would - extremely happy with value.
I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
Have been a regular customer for the last 5 years or so now. I've bought parts, had services performed on 4 different Toyota vehicles, and even negotiated on a newer certified car (but didn't buy as the time wasn't right for me). So, mainly my positive experiences with this location relates to my service and parts counter experiences as I hadn't bought a vehicle from them, but I did go through the buying process with a salesman and it was ok- no pressure at all. They've done a few freebie services for me and even on occasion gave discounts on their parts for me and that puts them "tops" in my book!! Great job out there on Highway 1 guys and gals!
I bought my car from Skip and he was the best. Very easy to get along with and the whole process was smooth. This was my first time buying a car and everyone was so helpful. I recommend to everyone now.
Alicia Thomas and her support staff provided an outstanding car buying experience for my wife and I. They were knowledgeable, kind, low/no pressure and fair with pricing. Alicia really brought the small town touch to a big city dealership. Thank you.
We purchased a 2010 mini van from Warehouse Auto. First time buying from them based on a referral. They have a changing table and diapers in the restroom which really impressed me along w/ a play area for the kiddos in the office area. No one pounced on us the moment we pulled into the lot which was pleasant. We were able to browse w/o being hounded. The salesman was knowledgeable and upfront about the vehicles and any concerns that there may have been w/ the vehicles we were looking at. The price displayed on the vehicle is the price you pay. Nice knowing right off the bat what they are asking for the vehicle and what you are expected to pay w/o any bartering back and forth. All paperwork done on the property, simple and easy! No pressure.
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