Highly recommended, smooth out of state experience
by Glen P. from Los Angeles, CA
November 15, 2018
Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.
Started to buy a camry and thought about it over night. Too late it was sold the next morning. Salesman got a Lexus trade in that he let me know of immediately - test drove it and am so happy we it and the buying process. This is my second car from them.
For me to travel 3 1/2 hours to purchase a car, obviously the deal had to be right. One email, followed by a 7 and then a 5 minute phone call, we had a deal. Cut to the chase, no waste of my time. This is the way all dealerships should operate. Extremely courteous and respectful of my time. Since the purchase, I have been called by 3 different individuals to make sure I was happy and satisfied with their dealership and staff.
My service was quite eventful. After the service supervisor advised me that our vehicle was finished we left the dealership. Shortly after leaving I realized I had left my phone charging in the lounge. We immediately called the service department. The lady that answered, put us on hold and went to check on the phone. Soon she came back and described the phone, which was mine. I appreciate the above and beyond service that was performed.
Their service representatives are kind and polite. They are always ready to help.
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