Robert was very knowledgeable and took time carefully explaining all the features of our 2018 Rav4. He did not try to sell us more vehicle than we needed. He listened to our many questions and made our purchase go very smoothly.
This makes our third car from Cain Toyota. Our first (2005 Corolla) and second (2013 Camry) Cain Toyota cars are still in the family and is still on the road after 14 years. Monday, I found the car I wanted, a super low mileage 2017 Corolla. Because I am a man and I will do whatever I want whenever I want I had to ask my wife if it was OK first. Well long story short, after I left Cain Toyota the car was sold. I found out the next day when I called the salesman to make a hold deposit. Oh well, maybe next time. Wednesday I got a call from Sam Warther and he said they had a 2018 Corolla go on the lot at same price as the 2017 that I wanted. This time the wife came with me and she drove the Corolla. And end of story. Like I said this is Toyota number 3 from Cain for good reason. Great cars and great dealership. We even found out that the salesman that got us into our first Toyota was still selling cars with Cain Toyota. Long solid steady track record of great cars for an excellent dealership.
As usual, recent, routine service appointment went according to plan with no surprises. Service advisor, Andrew, was courteous and efficient. Waited while service was performed and car was ready sooner than promised.
I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!
I traded in my 2011 Toyota Venza and am leasing a 2018 Highlander. The salesman Robert Rowan was very informative and helpful. He took me for a test drive and explained all the newer buttons etc. on the Highlander. He gave me options of buying or leasing. He was not pushy and never called to ask if my mind was made up. When he said he would be at the dealership he was there waiting on me.
Night and day difference from our last buying experience. These guys (and gals) generally care about you and make you feel like an actual person, not just another number/commission. The no-pressure culture ensures that customer service is a top priority. This dealership did all that they possibly could to get us into the car we wanted, and for that we will forever be grateful! I will be recommending them to everyone I know who is in the market, and when the time rolls around, I will be going back for any future vehicle needs.
Friendly courteous no pressure. Only hold up was trying to get insurance information after hours. I always believed I had 30 days grace on an existing policy when buying another car. Other than that an overall easy purchase.
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