We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Excellent responsive, prepared conversations, with accuracy.
by MichelleAdams from DealerRater.com
September 0, 2018
John was excellent; he gave quick answers, very thorough information regarding details t hat I needed to know about my new Toyota. He was responsive; got back to me regarding the entire package in order to speed up my time spent. We had full service information, interfacing with my insurance company, with a service contract and terms. Best experience I have ever had with an auto purchase.
Been getting mulitiple letters due to recalls on my 2009 Corolla so I decided to call in and make an appointment. Found out I had 4 recalls that needed to be done instead of two. Customer service transferred me to AutoNation Toyota in Las Vegas and from there Brandon Muhlenburg took care of me when I arrived for my appointment. He was able to schedule me a ride home even if I lived more than 10 miles away. Car was done in a timely manner and there was no hassle what so ever. Amazing experience, thank you!
Reba exhibits all the qualities of a true professional. She is patient, efficient, supportive of our needs, knowledgeable with great follow-through. She made our leasing experience painless and saved us time and money. Outstanding service! We recommend anyone looking for a vehicle, to check out Centennial Toyota, and ask for Reba!
Great experience, slalesman and staff were very helpful and provided us with exactly what we wanted. Much more accommodating then some other local dealerships. I???ll be back!
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