Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We love our turck!
by casiearthur from cedar park, tx
October 10, 2018
This baby drives like a champ, you sit nice and high and can see everything, plus its so comfy! We can't wait to go camping with it!
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Meh!, Okay I guess
by Ragnarok from Lincolnton, NC
October 7, 2018
Beautiful truck, just not happy with it.
The cab has a lot of wind noise from the airbag vents in the back of the cab, and when it rains, it sounds like i'm in an old tin roof shed.
And don't get me started about satellite radio, the music I've heard on it sounds worse than bootlegged cassette tapes, and those SiriusXM people won't stop bugging me to sign a contract!
Thinking of trading it in on a used 2 door model if I ever find one, I know they exist, they just aren't available to the general public. :(
We had a great experience trading in our car and getting a barely used replacement from Mo! Mo was kind, helpful, knowledgeable, and most importantly...not pushy. He made our car buying experience easy and we walked out with a deal same day. No gross salesman tricks here - the entire team was polite and respectful. We love our new car from Daly City Mitsubishi!
Toyota trucks are very dependable!
by Richard from Washington
September 10, 2018
Very good truck. I just wish that you could get power seats and leather in the long bed. Also a small V8 would really be nice!
I have owned and driven many different vehicles from various brands. Toyota is at the top. Best mid-sized truck on the market in my opinion. Tacomas hold their value. I've gotten more attention/compliments from mine, in the sandstone color, than from my 04 Subaru STI in WRB with gold BBS rims. Crawl control is amazing.
Excellent Service and pricing Completely Satisfied
by s4sandeep from DealerRater.com
October 7, 2018
I was almost done with purchase with other dealer but at last stage was approched by Ashley, she offered a deal without negotiatation that was unbeatable, every step in the purchase process was easy and hassle free. Love to do business with Ashley.
Worst Taco ever
by BMW LOVER from Stuart FL
July 11, 2018
I've owned 4 new Tacos. This last Limited spent half of its year ownership in the shop mainly for a recall but also with many complaints. The truck would surge at idle. Had delayed engagement into drive. Was always searching for gears. Got lousy mileage. Had less power than our 2015 yet with more hp. Go figure. I'll never buy another Taco unless its a 2015 or older. Very disappointed.
Ricky gave us quality assistance to find our next car...AN SUV !!!!We are ready for our move to Montana, all seasons to go...especially the SNOW!!!!
We love you Ricky!!!! Thank you for making sure we will be safe when we drive.
With Warm Regards,
Christine & Jim
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