If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Brought my car in for a service campaign update and I was worried about a noise from the transmission and their technician was able to determine where and what is causing it. They corrected the problem and no worries. Thanks Toyota of Greenville!!
I was really pleased with the service and how helpful they was! I worked with Elizabeth and she was amazing I really recommend working with her she was amazing! She went out of her way to help me and to find my dream truck!
This morning my husband had a wreck and by this afternoon they had us in a new car. They treated my husband and I like family and took care of every last detail. Each and every employee we dealt with was courteous, professional, and thorough. I wasn't pressured to spend more than my budget, and they got my payments EXACTLY where i needed them. I will always give my business to Dave Edwards Toyota and highly recommend them. The manager of sales Farris had Endy take care of us and it was a pleasure doing with business with them. Endy was kind and patient, so glad he was our salesman!
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