From my inital contact with Wendy to my sales associate Sammy, was treated in a respectful and straight forward manner that i’ve historically failed to associate with the car buying process. Got a great return on my trade and a below KBB price on my vehicle. Very efficient process that left me feeling that Balise valued my time
What a pleasant surprise in the age of dealers slight of hand ie: I just sold that vehicle or they never had it to begin with, but I have this one instead or misrepresenting the condition of the vehicle. This is a honest up front dealer who does not waste your time with idle chatters and explains all cost right up front. I am the type of person who when looking for a vehicle wants the bottom line number and I was given that with no surprises when closing the deal. I would recommend this dealer to all my friends and family who need a vehicle.
Thank You for being HONEST it was refreshing!!!!!!!!!!
I recently purchased a car from Gale Toyota. I couldn't have been more pleased about the purchase and the process. I dealt with Bob K and he was awesome. I went in alone to check out a SUV. I went for a ride with Bob and explained that I wanted to see if I liked the car but wanted to have my wife come back with me. There was no pressure. I was allowed to leave without being hassled. I returned a few days later and made the purchase. Everyone that I dealt with was terrific. I definitely would recommend this dealer if you are looking at Toyotas and ask for Bob for sure.
This dealership had the used car I wanted and made the negotiating, financing, and purchasing process pretty painless. Paul was a friendly, helpful, and communicative salesperson, and I appreciated his straight-forwardness.
I had one of the most friendly welcomes when I went to the dealership. Chelsea Chittick was my sales Rep. She made me feel very comfortable. She talked to me as if she was my friend than a dealer that just wanted me to buy a new car. I would recommend Gale Toyota and Chelsea Don
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I just picked up my new car at CarMax of Hartford and, I have to say, this was the best car-buying experience I have ever had. I had found a Ford Explorer that I wanted to see on their lot. I put a hold on the vehicle on their website, very early in the morning. By 9am the same morning, I was contacted by Rocco Toce, the most awesome sales person around. I have bought many vehicles through the years and he is the top of the list! We went to look at the truck and he had it clean and ready for us to test drive. We loved the truck but it just didn’t have all the options that we were looking for. I found the exact Explorer we wanted in New York and Rocco jumped right in to help us transfer the vehicle to Hartford. I have to admit, it IS a leap of faith to pay the transfer fee upfront before even seeing the vehicle in person. Rocco jumped in and took over. He spoke to the other CarMax and had them check every part of the vehicle out. I felt very comfortable after he called and told me the truck sounds good. My Explorer made it to Hartford very quickly and Rocco immediately checked it out and let us know it was perfect! I went to see it yesterday. It was beautiful and in the best shape. Rocco took us through the entire car and never rushed us through anything. He sent our Explorer to detailing while my 2009 Silverado was appraised. I received a fair price for my trade and the deal was smooth and handled professionally by the staff. I’m pretty sure I have not had a better car buying experience. Rocco and the team at Hartford CarMax could not have done more to make our experience the best. I did a ton of research about CarMax like I’m sure everyone does. I drove over an hour to work with them and I am so glad I did. We walked out of there with a great, shiny Ford Explorer and the greatest car buying experience!
Sales Rep Eduardo Soares did an excellent job in assisting me with arriving at my decision to purchase my 2019 Toyota Sienna. He displayed a high degree of professionalism, caring and empathy and exquisite knowledge about my auto needs. I am extremely happy with my decision to purchase my Sienna and am very grateful to Ed for being so resourceful, when I most needed his assistance. GREAT JOB Ed! I will certainly be sending you some referrals!
Luis was extremely professional, patient, and knowledgeable throughout the entire process. He was able to answer all of my questions and provide me with the best possible experience. He took the time to go through the entire car with me and explain all options and opportunities that were available to me. Luis was responsive, friendly, and did not add any pressure to my car buying experience. I would highly recommend Luis to anyone considering a Toyota and would definitely work with Luis again.
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