I got the ball rolling with 4 dealerships but Junior gave me a quick & fair quote over the phone while the others wanted me to do the leg work and get the best deal and then come back to them so they could beat it. Junior just gave me the best deal and it was done. Thanks!
by Not really the 'Family Store' from DealerRater.com
December 5, 2018
Jr was very down to earth, easy to talk to, easy to work with. He listened to what I wanted and made the process easy and convenient. He reached out during the process to check in but was not pushy at all. I would recommend Fred Anderson but specifically Jr Hayes if you are looking for a Toyota in the Raleigh area.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Traded in my leased RAV4 for a new Camry. Excellent service. Got a great new car at the pricepoint I wanted. This is our 4th car with Fred Anderson. We drive past 2-3 other Toyota dealerships to do business with them.
5 Golden stars! I was in the market looking for a new car had been searching for almost a month. I ran across Fred Anderson Nissan of Raleigh while watching Sunday night football ball.. seen this 2014 max and that I had to have! I inquire about the car the next day and a online rep contacted me about my inquiry. I set an appointment for the same day! I drove an hour and a half to this dealership with all good hopes of bring home a car! As soon as I arrived at the dealership I was greeted with exceptional customer service. I was actually looking for the rep that I had spoke with earlier that day but she had left for the evening. MACKLY, my guy! He was beyond great! He told me that the lady I was looking for was out but he could definitely help me! I sat down with him and discussed exactly what I was there for! Instantly he grabbed the keys to the car and we headed for a test drive! Man this car was CLEAN! Mackly was very knowledgeable with his information provided! Seems like him and I had met once in this lifetime! I felt right at home! Once back at the dealership things went good and smoothed and fast! Of course numbers were ran and Mackly did his best while working with his team to get me a good and affordable rate! Long story long or more so short! Fred Anderson Nissan is great dealership with great people I wouldn???t mind any day doing business with!
This was the best car buying experience ever. The staff was friendly and very professional. The deals are unbelievable. I would recommend this dealership to anyone looking for great car's at the best price.
Casey King is AMAZING!! Not only did she help me but she turly went above and beyond all she did for me 2day, had to bring my baby in that I bought from y’all for some services and Casey was there to help and make everything a smooth process for me! She even got me something fun to “play” in while waiting for my baby to be fixed she tried find out everything possible to save me some money and was just truly an awesome and AMAZING woman!! Will be working with her from now on for any needs I have!
I asked for an appointment for the next week and was able to obtain an appointment the next day. We dropped vehicle at dealership that evening, work was performed as promised. Jonathan called to let me know the vehicle was ready. It so happened that my daughter and wife were out shopping, so I called her and she was dropped at the dealership to pick up the vehicle.
Five stars all around! This year will mark my 20th year working with your dealership. From buying a car to servicing it, which let’s face it- Toyota’s hardly break, if ever, and that due to your kindness and lack of sales pressure, I couldn’t be happier.
Alex Dias as always gave us good service in the purchase of a new Prius. He is a great salesman and goes above and beyond. This is our second purchase from him. I cannot imagine having another salesman. Thank you Alex.
Ramzi was the person who made this experience amazing for us! He helped in so many ways and made it possible for us to walk away happy, I recommend this dealership and most importantly Ramzi for your buying experience!!
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