great email/text during the buying process, BUT...
April 21, 2017
1st off things to keep in mind. I live 4 hours away from this dealership. I've been shopping around for a very particular car for over couple months, all along Oregon and Washington. I wasn't in a hurry to buy a car. I had contacted Lake City early in my research and searching phase. Zach G. was one to get back to me. I basically said I was interested in your car. Please let me know when you can meet me at my price offer which was about $900 below their asking price. After weeks of on and off emailing and texting with Zach, we talked alot about the car's details. He was great in sending me detailed car's inspection paper work. When my other car options faded away, I put my focus on Zach's car in Lake City. He was awesome in his responsiveness with texts and emails. He even replied back to me after hours. This made it very easy for me to pursue this car that was 4 hours away from me. Negotiating through emails was a lot less stressful for me. I was able to research and compare their counter offer without the pressure of being at the dealership, regardless how close/far the dealership was. After tentatively agreeing on the price, I even asked them about some of Lake City's horrific reviews and they assured me I was not going to get tricked.
**When we got to Lake City, I saw my car, and met with Zach. We inspected the car and drove it with out issues. As advised. The next best part was next when we had already agreed on the price that we exchanged during emails and text. No hassle in trying to work on the price. That was awesome. What took the longest was getting the paper work and signing it. I did get an unpleasant surprise when Zach informed me that they only one key for the car.This was after they said they had two keys. None the less they didnt fight me on that and they put in writing that, after I buy the key where I lived, and emailed them the receipt, that they would pay me back. 2 weeks later, I got the check and title in the mail.
My biggest issue comes after the sale. I was not aware of the title process. I was under the impression that I would have title in hand after buying the car. It came to a shock to me when I was told they would mail the title to me. Keep in mind I lived 4 hrs away. None the less 2 weeks later I got my title. ##I only wish I was better informed on the title process and when it was mailed and to get a tracking number. Little things that made me feel I was taken care of after the purchase. Zach wasn't as responsive as he was before the sale. I get it, he's made his money already, why put more time in my messages. This includes the check for the extra key I had made. I only wish I had information on the delivery of the check.
Overall my experience with Lake City was good/decent. I only wish they were closer so I can give them opportunity to service my car when the time comes. I would recommend Zach to anyone trying to buy a car from Lake City, given if he does a better job replying after the sale and to use emails and text, that way you can always refer to them later on. I only say to take your time on the research and to know about the title process.