My husband has a background in sales and I in customer service training. We do not enjoy car buying process, mainly due to high pressure sales tactics. We worked with Andy, who helped us navigate our options and was responsive to our needs. We will be coming back to the Selma Auto Mall.
I absolutely love my car and everyone at Lithia Ford knows my car inside and out! I know it will be well taken care of. Nick actually reminded me about my recalled door latches so, I was able to get everything done all at the same time, saving me another trip back to Fresno.
From start to finish this was the best car buying experience I have ever had. (I have had more than my share)I contacted the dealership regarding something I had seen on line. Lawrence was the sales rep that I reached he stayed in touch with me letting me know when the vehicle would be for sale. His service was excellent! Along with Alfred and Brian Visalia Toyota you have some really good people working on your team. GREAT JOB! THANK YOU
We bought a pre-owned Toyota Sienna from Visalia Toyota. The buying process was easy, and the minivan is awesome. We're big toyota fans, so we knew what we wanted, and Visalia Toyota made it easy. The car was toyota certified used, so it underwent an inspection to make sure everything was in working order. ' The day after we bought it, it wouldn't start. The battery was totally dead. I contacted the salesperson, and he wasn't much help. I bought a battery and a few days later I got a letter from the owner, Don Groppetti, that said he hoped we had a good experience. I contacted Don via email and he immediately got to work helping me out. I emailed him a copy of my battery receipt, and he mailed me a check to cover it's cost. It's nice to know a place like this is being run correctly from the top down. I really appreciate Don reimbursing us for the battery.
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