I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.
Marcos, did an exceptional job taking care of me. When I dropped my car off, he explained everything the service consisted of and when I came back to pick it up, he explained everything that was done to the car (there was a recall that was done also (he called me to inform me of the work prior to doing it)), just to make sure I was happy and understood everything. I live in Evans, Ga and I take the extra trip to Malcolm Cunningham Chevrolet in Augusta, Ga, because of people like Marcos.
Michael Arthur was my Sales Consultant and he was very helpful and patient while we looked at the truck I was interested in on a cold rainy day. I went back the second day which was a cold rainy day as well, and he was just as helpful. He looked out for my interest and had everything ready when I returned the third day to pick up the truck. I would highly recommend Mike to be the person you buy your next car from. Brad McDuffie made completing the paperwork painless and Josh Boykin was customer driven which added to the overall positive buying experience. Thanks guys!
The dealership valued my time as a customer. Would have been able to complete my purchase in a little over an hour if I didn???t have to wait for my better half to get off from work. Excellent selection in vehicles I was looking for and management was straight forward and didn???t waste my time.
My experience with Bob Richards Toyota was GREAT! Everyone that I had to deal with went above and beyond to satisfy my NEED for a new car. Thanks to the entire BOB Richards Toyota team!!! Keep up the good work!
I live in North Augusta and own two Toyota vehicles. I always take these cars to Bob Richards Toyota to Bob Richards Toyota at the Jefferson Davis Highway in N. Augusta, SC. By any measure of performance, excellence and customer hospitality, Bob Richards' beats out every other out there in SRA. I had been to other dealerships with my friends, nothing great as compared to BR's . The place and people are amazingly friendly, efficient, professional and honest. I love this service and will be their customer for life! God Bless Bob Richards Toyota! Bal Lokeshwar
The service department at Bob Richards Toyota is excellent. They are very helpful and understand that your time is important. The service representatives know there stuff. My wife and I have been using Bob Richards for nine years and wouldn???t go anywhere else. Carl Reed is great and has the heart for caring for his customers.
Courteous and professional, clean dealership, easy appointment making, great service hours. Great waiting area, knowledgeable staff, vehicle ready when said it would be, also checked and performed recall without being asked.
I came into the dealership on this visit to have my Toyota serviced. While walking around the lot found the perfect car for me and my business (real estate sales). Met with Beverly Duhon whom I had met on a previous visit. She answered all my questions, guided me through the trade process, and after transaction spent her time helping me set up my car's electronic connections for cell phone, etc.
This was a trip for routine service and recommended a purchase of a new set of tires. Desiree was very helpful, this time like she has been in the past when she has been there for service appointments. She is thoughtful, calm, and patient, while decisions are being made. She is a keeper!
Had an excellent interaction with the sales person (Bubba). He wasn't rushed or pushy in any way and wanted to ensure that purchased the car that I liked most. It was a very good experience and I couldn't be happier with the service I received.
Bubba Baker was AMAZING in helping us find another family vehicle. He asked us what were the main things we wanted in a car, and he only showed us vehicles that would work for us. No upselling, no add-ons...He made us feel comfortable with our purchase, and I’d recommend him to anyone interested in buying a high-quality preowned vehicle.
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