Gave me first option to buy based off of when I contacted them, called me promptly to inform me when I could test drive car, extremely friendly staff all around., gave me enough information about the car without my feeling like I was being "sold"
Overall amazing experience from beginning to end - when I purchased my Honda Pilot!!
Highly recommend Ferrante & Son for the complete customer service experience!
Good selection of cars. . I called and asked for a particular car. Salesman said there was one in my price range. He took my information, texted and called me several times to set up an appointment. When I got to the sales lot, he said it was sold. Could he not have called me to tell me that. Almost walked away when sales man said "Let's not waste each others time when discussing price of a particular car.
If you do choose to look for your future automotive purchase at Toyota Sunnyvale, look for Adela. She was extremely helpful and kind and immediately put myself and my girlfriend at ease. Nothing like the "shark" reputation you might expect from dealership sales people. Be warned however, as the finance team is not the same. Let Adela help you discover a vehicle but be ready for the next step; dealing with the finance team will be just as difficult as you might expect.
The care, patience, and accommodation given to us by Socrates made the experience of deciding on a car unusually easy. Everyone was very knowledgeable and professional. I appreciated not being pressured in any way.
I took my 2001 Toyota Sienna for Service last week and was helped by Maria Castillo. I was worried about taking my vehicle to the dealer because I felt they would take advantage of me, but that was not the case. Maria was extremely helpful and contentious with my situation. My vehicle was fixed, the cost was better than I expected and I am a very happy customer! Thank you for taking excellent care of me!
I got a super deal on a Toyota Corolla iM at Toyota of Sunnyvale. Mr. Nobu Ishihara was my Sales Rep and he was so nice and courteous. I told him that I live in southern California and asked if he would hold the car for me. I flew up to Sunnyvale and Mr. Nobu Ishihara came in on his day off to meet me. Mr, Nobu was the most professional car sales specialist. He kept me informed about the car prior to my arrival and gave me the full details including the final out the door price and the mileage. He also took his time to show me all of the functions in the car and even got for me free floor mats. Mr. Nobu's customer service is very much like what you would find in Japan and that is the customer's satisfaction comes first. Before I drove off, he made sure that I had everything I needed and explained all of the information to me in case I had any question. I would highly recommend Toyota of Sunnyvale to anyone. A lot dealerships post false ads to get you in and then try to sell you something else. Toyota of Sunnyvale was honest and I got the exact car I asked for and my final price was less than what I was quoted previously. I'm very happy with my purchase.
I was looking to buy a certified pre owned car and I checked out Toyota Sunnyvale. Spoke with Vinod and he provided all the information I needed. I was able to decide on a car within a couple of days. Experience was hassle-free and all the paperwork was done quickly.
I bring my Prius here for maintenance, and I also bought one from the sales department.
The service is always quick and spot on. The internet is fast enough, and there's also an overnight dropoff if its needed.
The sales team is competent, fast and can make amazing things happen.
This dealership changed my life. I walked in with an extremely difficult situation, it took almost two months to resolve. Each individual I spoked too and worked with took the time to understand what was going on and with everyone involved at the dealership the final resolution was an unbelievable outcome. I left the dealership yesterday feeling the like the world had been lifted off my shoulders. I can't thank the dealership enough. I would put my full trust in SC Toyota again. I highly recommend working with Tom at sales and Dylan and Adam in finance. I truly felt like the entire team had my best interest at heart. Thank you Toyota of Santa Cruz.
I had my 2012 Corolla LE receive the 15K maintenance service on 5/19/2016 and was very satisfied with service advisor Gabriel Garcia. He called to tell me the car was ready when he told me he would. He was pleasant to talk with and I appreciated his attitude and service.
I worked with Jeff Filiault from Subaru of Santa Cruz to finance a used Crosstrek Hybrid, which is the first car I have ever owned. I had already done my research, test driven the vehicle several times, and had two cars of the same model bought out from under me. So when I went to Jeff, he did not have to press hard to sell me.
In fact, he never really pressed at all. The guy was outstanding! I was trying to juggle financing with a remote cosigner, as well as buying from a distant city and only being able to manage weekend visits. Jeff helped me every step of the way. He held the vehicle for a whole week after I gave a soft commitment, and facilitated sending the paperwork to my cosigner several states away overnight (and near the holidays). After the purchase was squared away, he even drove over 40 minutes to pick me up from where I live and bring me to the dealership, all after business hours.
I really felt like Jeff and Subaru of Santa Cruz had my back throughout the whole process, and I would definitely buy from them again.
Tip: Do not buy any extended warranty, especially when financing. I love this dealer, but this is where they make massive margins.
the friendly, patience, and good deal by dylan...went to many dealers and all pushed me to make the purchased. I recommend this dealer to anyone.
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