I arrived without an appointment and a tight time line. The service department exceeded my expectations and earned my future business! Brian Hernandez was my service advisor and was responsive and a true professional from arrival to departure!
This is the third time I have bought a car from MOGF and will continue to make them my first stop when ready to buy. Process was easy and they made a point to respect my time and not have me at the dealership waiting on them. Happy to recommend them.
I made an appointment for a Saturday and was told the service would take an hour and a half. It ended up to be a four hour wait. My service representative was great and apologized, but I think this was a little excessive for a routine service.
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
My sister had been looking for a car for a long time. The other dealerships did not take her seriously. We pulled up to ALM at the Mall of Ga. and was greeted immediately. She told them what see had seen on line. Ali & Tammy brought us snacks while we waited to see the car. The price on line was the true price. It was such a relief to have a honest salesman. Ali bought our dinner while she purchased her beautiful SRX. It was the least stressful experience I have ever had buying a auto. I would recommend Ali to anyone looking for a vehicle. I will be buying my next car from him.
Simply put the best experience I have ever had purchasing a car. Personally I have never owned anything but a Ford and after working with William Andrews and Eric Hogue to purchase 5 trucks for work I made up my mind that they would get my personal vehicles as well. They both are genuine, sincere, honest and always follow up. Really I could not imagine a better experience purchasing a car. You all will now get my business when my wife needs a new SUV and once my boys start coming of age.
I would especially like to point out Eric's professionalism. In my business I can be very tough on vendors and he was awesome and never wavered in being polite and professional. As for my personal purchase he exceeded my expectations again. I told him I didn't have time to come in and spend a lot of time. He took everything I sent him about what I wanted and found exactly that truck and created an even better version.
At delivery time William was a first class customer service experience and that comes from someone who was trained in hospitality by Ritz Carlton.
I look forward to many years of vehicle purchases.
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