I brought my Sequoia in for a routine service since it was over 7 months since my last service. My service advisor was Lyndon De Vera. He pulled up details of my last service, and quickly determined I just needed an oil change and not a tire rotation. During the service they noticed that my drivers side wiper was in need of replacement - something that I'd forgotten about. Lyndon also got me a quote to replace a piece of broken trim.
Good selection of cars. . I called and asked for a particular car. Salesman said there was one in my price range. He took my information, texted and called me several times to set up an appointment. When I got to the sales lot, he said it was sold. Could he not have called me to tell me that. Almost walked away when sales man said "Let's not waste each others time when discussing price of a particular car.
Adam Raines was a friendly and knowledgeable sales person. He helped me learn about the car I was interested and wasn't pushy. All of my special requests were fulfilled without any issues. Overall I had great experience and felt that I got a fair price.
If you do choose to look for your future automotive purchase at Toyota Sunnyvale, look for Adela. She was extremely helpful and kind and immediately put myself and my girlfriend at ease. Nothing like the "shark" reputation you might expect from dealership sales people. Be warned however, as the finance team is not the same. Let Adela help you discover a vehicle but be ready for the next step; dealing with the finance team will be just as difficult as you might expect.
The care, patience, and accommodation given to us by Socrates made the experience of deciding on a car unusually easy. Everyone was very knowledgeable and professional. I appreciated not being pressured in any way.
I took my 2001 Toyota Sienna for Service last week and was helped by Maria Castillo. I was worried about taking my vehicle to the dealer because I felt they would take advantage of me, but that was not the case. Maria was extremely helpful and contentious with my situation. My vehicle was fixed, the cost was better than I expected and I am a very happy customer! Thank you for taking excellent care of me!
I got a super deal on a Toyota Corolla iM at Toyota of Sunnyvale. Mr. Nobu Ishihara was my Sales Rep and he was so nice and courteous. I told him that I live in southern California and asked if he would hold the car for me. I flew up to Sunnyvale and Mr. Nobu Ishihara came in on his day off to meet me. Mr, Nobu was the most professional car sales specialist. He kept me informed about the car prior to my arrival and gave me the full details including the final out the door price and the mileage. He also took his time to show me all of the functions in the car and even got for me free floor mats. Mr. Nobu's customer service is very much like what you would find in Japan and that is the customer's satisfaction comes first. Before I drove off, he made sure that I had everything I needed and explained all of the information to me in case I had any question. I would highly recommend Toyota of Sunnyvale to anyone. A lot dealerships post false ads to get you in and then try to sell you something else. Toyota of Sunnyvale was honest and I got the exact car I asked for and my final price was less than what I was quoted previously. I'm very happy with my purchase.
I was expecting high pressure to purchase a new car. The Sales Representative, Answered all the questions
I had prepared before going to the Dealership, without any rush, sale pitch, or pressure in purchasing. He
was very helpful in explaining, each package that was on the various Prius models. We felt he was truly outstanding. We are happy with our purchase.
needed a car to get me from A to B and they had it
by CDHimmel from San Francisco, CA
February 15, 2017
I needed a car that would get me from A to B to keep in the city of SF and they had exactly that. They were friendly, real, no pressure, prompt, easy going, etc.
It may have been the type of car I was looking for (a very cheap one that was not their normal car), but the whole process went really smoothly.
I really appreciate Cars.com introducing me to them, and then for their customer service to get me set up with exactly what I needed.
Very accommodating sales person (Johnny T). He understands our situation as a first-time buyer with a low score trying to build up one through this car purchase. He sees our need and got me the car that i want. Wow! Thanks Johnny!
Coming from someone who is in the customer service field I truly appreciate and honor quality customer service. My situation was not a easy one by any means but (Scott) was able to get me the JEEP of my dreams at a affordable price with convenient monthly payments that are within my planned budget! Would definitely recommend Century Auto to anyone looking for a quality vehicle to purchase at an awesome rate from a trustworthy, respected, and legit Car dealer. A+++ experience. Thanks again Scott for all of your help!!!
Ryan was very familiar with every feature of this CRV , even though it's a Toyota dealership. He was very easy to work with.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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