My wife and are both now on our 3rd lease each all from TOP. This was vehicle number 6 and both Salesman, Zee Umar and Finance Manager, Kal Mian made it flawless, easy, and another first class experience. I am always grateful for the staff here with each visit, but this one was by far the best one yet. Thank you for great service!! I love my new Camry SE!!
I had been searching for a tundra for a month and found one online through car fax late at night. I emailed to see if it was available and received a response immediately. Forkan was my contact and he was extremely helpful. My wife and I had been planning on visiting a closet dealership in the morning but I thought I try the Plano Toyota because the listed price was really good. Let???s just say it was worth the hour drive from Fort Worth because everyone at the Plano dealership, especially Forkan we???re so helpful and made the experience great.
Wasn???t too happy with the manager, but I???m a first time car buyer and was very nervous going in by myself. I was very fortunate to have Gill assist me and didn???t feel like he was trying to take advantage of me. He was very honest about his thoughts on each car I looked at and I???m so thankful for Gill. Not to pleased with the dealerships car options or the fact that I noticed a huge scratch on my car window after purchasing and no one told me anything and it wasn???t in the car history reports either. I was looking at 2 other cars and asked if the Manager would at least fix the scratch but he gave me a hard time even after I told him I switched from Mini of Plano to Toyota because I heard great things about the customer service. Overall Gill was absolutely amazing.
I worked with Adnan on the purchase of a RAV4. Not once did I feel pressured by him and I really feel like he was looking for out for my best interests. He was polite, friendly, and made for a great overall experience.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Only reason I gave 4 stars on facilities was because here very small and don’t have much room for parking. I want to do overall 4.5+, but that’s not an option. Only reason for half point is because I asked for two things and had to pay for one myself and the one they did pay for was late. Overall, genuinely good people and family oriented. I recommend Mia.
We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
They really treat their customers with compassion. The service was awesome. They listen to what I really needed and I left the dealership with a brand new car that was impossible for me to get at other dealerships.
The truck buying process was excellence. Thanks to Mark Kitchen the finance manager for his friendliness and kindness. Kenny Jackson for his excellence customer service and Mark McCain also great customer service.
Started out online by completing a credit app. The sales team was quick to respond and made the entire process very easy. I actually think the time I spent at the dealership is the least amount of time I have EVER had to spend! Karen was very courteous and really took a lot of the pressure off the entire buying process. Thanks for making it a pleasurable experience!! I???d definitely do business with again!
Great buying experience from some truly friendly, caring associates. Most pleasant car buying experience ever for our family. We purchased two vehicles and were delighted with the rapport we were able to establish with all the employees we were assisted in the process . You have to give this dealership a chance to help you. You will be glad you did.
I went into the dealership just to see if I wanted to get a new truck. About an hour later I was driving away in my new GMC Sierra. That was the best buying experience I have ever had at a dealership. Ozzie the GM was awesome and you could tell he appreciated me for coming in. Seth was my salesman and he was just as awesome. I have bought many (too many) vehicles in my day and Freeman was by far the best. Bill in finance was great also. No pressure to buy this, add on that, or anything. Just great folks selling great trucks. I HIGHLY recommend Freeman GMC in Grapevine!
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