My wife and are both now on our 3rd lease each all from TOP. This was vehicle number 6 and both Salesman, Zee Umar and Finance Manager, Kal Mian made it flawless, easy, and another first class experience. I am always grateful for the staff here with each visit, but this one was by far the best one yet. Thank you for great service!! I love my new Camry SE!!
I had been searching for a tundra for a month and found one online through car fax late at night. I emailed to see if it was available and received a response immediately. Forkan was my contact and he was extremely helpful. My wife and I had been planning on visiting a closet dealership in the morning but I thought I try the Plano Toyota because the listed price was really good. Let???s just say it was worth the hour drive from Fort Worth because everyone at the Plano dealership, especially Forkan we???re so helpful and made the experience great.
Wasn???t too happy with the manager, but I???m a first time car buyer and was very nervous going in by myself. I was very fortunate to have Gill assist me and didn???t feel like he was trying to take advantage of me. He was very honest about his thoughts on each car I looked at and I???m so thankful for Gill. Not to pleased with the dealerships car options or the fact that I noticed a huge scratch on my car window after purchasing and no one told me anything and it wasn???t in the car history reports either. I was looking at 2 other cars and asked if the Manager would at least fix the scratch but he gave me a hard time even after I told him I switched from Mini of Plano to Toyota because I heard great things about the customer service. Overall Gill was absolutely amazing.
The truck buying process was excellence. Thanks to Mark Kitchen the finance manager for his friendliness and kindness. Kenny Jackson for his excellence customer service and Mark McCain also great customer service.
They really treat their customers with compassion. The service was awesome. They listen to what I really needed and I left the dealership with a brand new car that was impossible for me to get at other dealerships.
Started out online by completing a credit app. The sales team was quick to respond and made the entire process very easy. I actually think the time I spent at the dealership is the least amount of time I have EVER had to spend! Karen was very courteous and really took a lot of the pressure off the entire buying process. Thanks for making it a pleasurable experience!! I???d definitely do business with again!
Went through the entire process, they not only walked me through each step and made sure I’m ew what was going on, they made it easy for me
To follow and verify what they were doing. They made sure I got a car I wanted at a price that was beyond fair for me.
We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
I went into the dealership just to see if I wanted to get a new truck. About an hour later I was driving away in my new GMC Sierra. That was the best buying experience I have ever had at a dealership. Ozzie the GM was awesome and you could tell he appreciated me for coming in. Seth was my salesman and he was just as awesome. I have bought many (too many) vehicles in my day and Freeman was by far the best. Bill in finance was great also. No pressure to buy this, add on that, or anything. Just great folks selling great trucks. I HIGHLY recommend Freeman GMC in Grapevine!
First class dealership. Jimmy was wonderful very personable and professional. He made my buying the car I wanted an easy process. He went above and beyond by delivering the car to my home more than an hour away from the dealership. Thank you again. I love the car .
I am well pleased by the way they served and my Agent Miguel was very helpful, polite and very professional. Service (oil change) was faster than I expected. I am very satisfied
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