Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Ed Baldwin was an amazing person to work with! Not only did we have substantial repairs, but we were having difficulties with our warranty company, Ed assisted us in every way possible, including a seamless rental process. He even called days after just to check and see how everything turned out. Ed goes above and beyond for his customers and I would highly recommend service at Gandrud.
Very very nice people. I found a car I was looking for through cars.com at this dealership, and they (Le Mieux) helped me through every aspect of the transaction; they even sent a car to pick me up at the airport when I came to get my car. A++++ Service, and thank you to everyone who helped me.
Bill Mullarkey is a great sales person! From the moment I met him until I decided to lease a 2017 RAV XLE. I love the color-RED!
He explained leasing, buying new, and certified used. Bill answered all my questions. As a previous Toyota owner I knew it's great reputation and realizability.
Lemieux Toyota, Green Bay
Awesome experience at Broadway automotive. Had the pleasure of working with Lee on the purchase of my Jeep Patriot! He was so helpful with finding exactly what i wanted and always kept in touch. Will definitely be back in the future!
Mark the salesman was friendly and in no way pushy to sell us something. He answered all of our questions honestly. We test drove two vehicles both of which were immaculately detailed inside and out. Very impressive! The car we bought was same make but different model we had driven at another dealer, but the other dealer did not put the same time/effort into detailing their cars-not by a long shot! The car we bought looked new, drove great and was only $1000 more compared to the other dealer, and well worth it! I am so thankful we decided to check out West Town Auto, the other dealership simply did not compare! I will definitely go to West Town Auto in the future!
A GREAT DEALERSHIP!I bought a 2014 Chevy Captiva on 06/23/2018. Unfortunately a month after I bought it found out the Shifter assembly needed to be replaced and was not covered under warranty. The dealership took care of it at no cost and gave me a rental. I will definitely go back there again for a car and recommend them to anyone.
We inquired about a new vehicle to lease and ended up with the showroom model which was just what we were looking for. The next week we saw a great looking toy and purchased that also. Working with Jerry and Keith was awesome and very quick for busy people.
I was trying to decide between the Jeep and Equinox. Dylan followed up several times to see if he could help. He was not pushy, just made himself available and willing to help. He went the extra mile to ask some important questions. While the other sales people would day, this is what we have, Dylan listened and even read between the lines and found the car that could entice me make a choice. He succeeded. I must say Dylan made a huge difference not only in my decision, but he has a definite impact on what I tell people about the Kolosso dealership.
by Jane and Bob Klozotsky from Kaukauna, Wisconsin
August 9, 2018
Our first time purchasing from this business. A very positive experience. No pressure and extremely knowledgeable and professional staff. Will highly recommend this business. Thanks so much.
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