Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.
I am a long time Toyota owner. I was recently the victim of an auto theft of my 2005 Sienna van. It had 230,000 miles and would have easily made 300,000. I went to Greenfield where Ive had that vehicle serviced for 11 years. The salesman Shane Barbato was so helpful in guiding me through the new car buying process. He was patient, well informed about the various models, and readily available to answer all my questions. a week after the theft I drove off with a new Vehicle, 2016 Highlander and couldn't be more pleased with the car and the process.
This dealership had the used car I wanted and made the negotiating, financing, and purchasing process pretty painless. Paul was a friendly, helpful, and communicative salesperson, and I appreciated his straight-forwardness.
I went to Country Nissan hoping to trade in my lease. I knew I was going to go over my mileage limit and I wanted to own a car instead. I was worried that this would be difficult, however...I still owed a year on my lease agreement. I went to Jason LeClair, and he immediately went above and beyond in helping me find the best options for my desired monthly payment. I never once felt pressured or wondered if I was getting the best possible deal. Instead of feeling like I was playing "cat and mouse" like I have at other dealerships, we didn't waste any time getting down to business, and I truly enjoyed his company. I have always wanted a Rogue, and it's exactly what I got! I am so grateful Jason made it happen for me, and I will never buy another car from anyone else if I can help it. I even took a stack of cards to hand out to friends and family :)
We found everyone at Bratt. Subaru to be knowledgeable fun and very easy. We worked mostly with Ian and Laura. Can't say enough good things about them both. The service man who made our car sparkle, did a awesome job. I am sorry I do not know his name. We would not hesitate a buy another car there at some point. So, thank you all!!
I found Ken Cernak very easy to speak with and ask questions about the various modles of not only Enclaves but also other new Buicks on the lot and showroom. We visited the showroom acouple of times and then took a test drive and made our decision. His daughter was extremely knowledgeable when we picked up our new vehicle she went through all of the features with us. The buidling was clean and well kept. Everyone wes very helpful. No one came on with any high pressured sales pitches.
I would highly recommend Cernak Buick to anyone looking to but a new vehicle.
I called them up days prior to my visit and they walked me through everything and had my paper work and vehicle ready for when I arrived. The vehicle I wanted was in exceptional condition and well priced. My representative’s name was Tanner and he was beyond helpful. He was polite and very informative. They delivered my car at no cost to me. I called him up days after I received my vehicle and Tanner ON HIS DAY OFF, was still able to help me with my questions and concerns. I highly recommend this place and make sure you get Tanner. You can’t go wrong!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have had my luxurious mini- van for a week now and I love the way it drives, the interior, the sound system. Austin was a fabulous guy to work with. I changed my mind as I went through the purchase process and he consistently worked with me to find my perfect match!! He was honest, reliable, never pushy, just professional and helpful. Since I live out of state, the dealership accommodated me by providing a loaner vehicle until the purchase was completed, then driving my gorgeous new car to me in the pouring rain. Poor Peter got stuck at NY DMV for 2 hours and almost got struck by lighting putting my new plates on.... Austin met me half way in the Berkshires to sign all of the paperwork once I got my bank's financing, so I would not have to make. Another trip to them.. all of the staff at the dealership were fabulous!!! I can't say enough about Austin - he really worked for me to locate exactly what I wanted.. I will always work with this dealership - They rock!!!!!
Came in looking for a used truck. The salesman, Ryan Brewer, patiently and clearly pointed out that a new vehicle was best for me. Followed his advise and drove out the same day with a new Silverado. Professionalservice from sales to completion of deal. Very pleased.
Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 3, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
These guys were pros from start to finish, bought a vehicle online from my home 2000 miles away. All financing +costs handled by them smooth and efficient, and got a ride from the airport at no extra cost. I LOVE my Tacoma!! thanks again!!
I my opinion Ryan Brewer is by far one of the best salesmen I have dealt with. He spent time getting to know our vehicle needs before he suggested alternitives. Ryan went the extra mile in the buying process and after the sale follows up to make sure everything is going well.
The Burke staff made the experience quite pleasant.
Patrick was great - extremely helpful, and a pleasure to do business with.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.