I just bought a vehicle from Jake Shook at Ziegler Ford, Plainwell Mi. It was an excellent experience in every way. Jake is very detail oriented, honest and excellent to work with. Liz in finance did a great job too. I will defiantly go back to Jake when we need more vehicles.
took longer than it was suppose to but had a free loaner car so all was good they did find more wrong with my car than i initially took it in for but all was under warranty but one of the things that needed fixed in the first place was missed and had to make another trip back to get that fixed
Courtney is the best in service! She is quick, efficient, responsive, honest, helpful and caring! It is always easy to schedule and get quick and good service. Courtney calls right back if I miss her and I'm always delighted with the job she does for us! I would choose Sunshine Toyota just so I could work with their service department!
I would like to thank Brandon Newsom for being patient with me on trying to sell me a truck that I was interested in at cole Chrysler The people there were very friendly very helpful and did everything they possibly could to make you happy and then some I would recommend going there to get a vehicle anytime.
I would like to thank DJ and Andy for all their help, most of all I would like to thank Jason he was extremely helpful a great guy and a super salesman. I will always be a life time customer. Thank you so much.
Grandson bought his first car.
2017 focus 8000 miles from Ziegler. He is eighteen. Father lost in army.
I helped him by phone. I trusted these guys to play it straight because of reputation and my interview of used car manager.
All went just right. My grandson moved to Texas. Austin. Engine blew. Local dealer Maxwell Ford tried to charge him $6500.00 to fix it. Would not file warranty claim. I called Rob Carrol at Ziegler asked for help. He coordinated with Mike the service director and the owner Harold Ziegler. They tried to help with this dealer. Maxwell's service director Jim May would not help. $6500 that was it!
Ziegler sent a truck to pick up the car in Texas and brought it back to Plainwell Mich. to their dealership. Filed a warranty claim with Ford motor company. New motor installed No charge. Zieler covered transporting the car from Austin Tex. to Michigan because they said it was the right thing. That's leadership and customer commitment in my book.
The Absolutely Best experience we ever received from any dealership, bought a Beautiful 2017 Encore with 7,000 on it and price wise an Excellent deal. This dealership is First Classs in all departments. Thank You John !
Ryan was very helpful and kept us informed as to all the service that wold be done on our Tacoma prior to purchase. We drove an hour from our home because they had what we were looking for. Go there, you'll see.
We knew what we were looking for when we arrived. Our salesman was very efficient and not at all pushy. After a test drive we decided we loved the vehicle. The salesman gave us the best offer, and along with the finance manager, made our purchase quick and easy.
Third car from this dealership and working with Ken. He takes care of all the details is prompt in communicating and is always easy to deal with. Gets the job done efficiently.
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