Nice and friendly staff. The sales rep who helped me, Stephen made sure I was comfortable and happy with my purchase. There was no pressure and he explained everything to me and answered all of my questions. He met and exceeded all my expectations and I truly appreciate his effort to make the experience positive for my family and I. What an awesome dude. Also, I love my new car!
My wife and I were looking for a new car because we are having a baby and needed more room. The night before we were looking at SUVs and a vehicle we saw was at Western Motors. I called the number and Frank picked up. The next day we went and had no expectations about getting a car. Frank showed us the car and we thought we would give it a go. He met our expectations with keeping it simple and honest. We got the vehicle and are so happy about the customer service. Frank is awesome. Don’t believe me, go find out.
I was shopping online through my bank for a new car and found kne I liked at Western Motors in Merced. I filled out their application and got a call the next morning from Frank. I met him later that afternoon. Best car buying experience I’ve ever had! There was no pressure, no gimics, very transparent and easy experience! Frank was really great and got me into the car that I wanted that afternoon!!! I will be back with family and friends to see Frank!
Frank was the person who helped me on buying my car, he is a very well experienced sales person and he knows how to take care of his customers, no doubt about it. Thank you Frank, even tho it was a long ride to go and buy my car I really enjoyed the service I received. Great service, would definitely recommend this place to friends.
I had an awesome experience at Western Motors. Frank did everything he could to help me get the car that I wanted. Easy process & ended up with an amazing car! Definitely would recommend anyone wanting to purchase a car to buy from here!
Felipe was great, I live about an hour and a half away from this dealer and found a car I was interested on Cars.com, I was able to have Felipe double check the car was the correct one and make sure there were no major body issues/interior problems which he did no problems, we also were able to agree on a price over the phone as well. I stated I wanted to have everything agreed upon before I take the 1.5 hour journey and waste my time and Felipe was very accommodating. When I got there, Felipe greeted me right away, showed me the car, I test drove it, and ultimately bought it :)! The car is a beauty and I love it! Highly recommend this dealership but mostly Felipe!
Review of the service received from Merced Toyota.
by Frank Mekata from CHOWCHILLA,
November 13, 2018
I had a service appoint at 8:30 am for our 2012 Prius. My wife got in the car at 7:45 and it would not start. Called my service writer K.P. We were asked to have it towed in and they would work on it as soon as we got there. Turns out the battery was dead. We have always had great service from Merced Toyota. Especially from K.P. and Rob (Service Manager). I have dealt with Toyota Service Departments since 2003 and Merced Toyota since 2006. They are the very best.
Thank You for your wonderful service.
This dealership goes above and beyond with regards to their customer service. There was a couple of things I asked for to be repaired on the car. The driver seat had a small tear. They did that and also upholstered the center console. It was a great experience. Honest people that have been around for a while.
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