Our sales men, was up front and honest if he could not answer any of my questions. Then he went and quickly found the answers out and relayed the answer to me. All of the staff at the dealership was helpful and willing to do anything to make our experience amazing.
We recently purchased a used Lincoln from Astorg. We have been married over 50 years and have purchased/traded numerous vehicles. At times, this has not been a pleasant experience and in the past I have actually dreaded changing vehicles. Not so this time. Arthur Powers was the salesman who dealt w/us. He was excellent, ie pleasant, friendly, no pressure and willing to work w/us. Since then, we have recommend Mr. Powers to others. By the way, we love the new Lincoln.
If you are new to the area, you won't find a better dealership. They don't have the "You're just another customer" attitude. If I had to sum up my dealership experience in three words it would be "Friendly and Fair".
The body shop knew what they were doing. Great people to deal with from sales to parts, body shop, service dept. I drive 25 minutes to C&C because Astorgs in Parkersburg has jerked me around numerous times, even telling me parts aren't available but Misty st C&C got them (original Mopar) parts. Everyone is the best to talk to.
Our 2015 Explorer stared exhibiting electrical system issues and then wouldn't start. Don Wood Ford scheduled us immediately and diagnosed the problem as a bad battery instead of something more serious (and expensive). So, we'll just add this to the list of positive experiences. It gives us great piece of mind to know that they're there for us in emergencies as well as routine maintenance!
I love working with Chris Sims at Don Wood because I know he cares about his customers. If he tells me he's found a car I should look at, I know he has checked it out and stands behind its quality. He goes above and beyond to make sure you are happy with your purchase. I have been to other dealerships, but keep coming back to Don Wood entirely because of Chris Sims! Thanks again for finding me a great car!
My last experience with a car dealership was not a pleasant one, so I was leary about this, but my experience at Don Wood was everything the last one wasn't. I was acknowledged quickly and the salesperson, Jeff, was friendly and knowledgeable. He answered all my questions and thoroughly explained the buying process as we went through it. The woman who did the financial paperwork seemed as excited about my purchase as I was. She explained all my options and let me make the decision that was best for me. Definitely a pleasant experience. Very impressed.
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