2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Came down to Santa Fe to look at a vehicle we had seen online. When we arrived everyone was nice and greeted us as soon as we drove up. The sales staff was very pleasant to deal with. They made sure we recieved the best deal for the vehicle we wanted. Overall it was a great buying experience.
1. lost the car by the time i get there for a test drive. I called ahead to let them know i was on my way. 2. salesmen only started 3 days ago did'nt know much abut the car . not their fault. 3. only when asked for a card the big guns came out. A little to late then.
I first contacted Toyota of Santa Fe via Cars.com and received a quick response. However, the salesman who sent the initial message ignored my subsequent emails. I reached out to the dealership's manager and communication improved. I had expected to dicker on the price but, after the initial discount, the dealership refused to lower the price any further. Nevertheless, the price was still good, so I decided to proceed with the purchase. The salesman, manager, and other staff were friendly. Overall, I had a good experience. Aside from the initial unresponsiveness, my only two complaints are: 1) there was undisclosed damage which I noticed when I visited the dealership (about 135 miles from home), and 2) the final amount charged was higher than the sales quote. The dealership did fix most of the damage and delivered the vehicle four days later. Two small chips in the hood and a small crack in a headlight lens remained. The amount overcharged was small and, because I failed to notice it at the time (my wife wrote the check), I figured pursuing a refund would be futile.
If you dread being schmoozed by the desperate sort that haunt dealerships, who seem to be on the verge of peeing themselves, skip it all and go to Toyota of Santa Fe. Refreshing with a lively staff, Brent Buell handled my agonizing insecurities, and snobbish requirements with grace and dignity. I observed how he listened to me and responded to my questions, concerns, hyper vigilance over details and then as I zoned out near the end of the process he retained a professionalism that continued to build my confidence. This has created loyalty for me that will be life long. The honorable mention goes to the financier Sandra Navaro. She was personable with excellent communication skills. I look forward to my future maintenance with Toyota of Santa Fe, and will be in support of this team in my town. Thank you Thank you Thank you
The reason for the 4 star on Customer service is when I arrived at 0700 to be sure to get in at 0730 [your request], is when the service person (no Name tag). told me that they couldn't get the service until the people came in later.
The gent was tall and had a beard and an accent.
Please, when you say the time be that time. Also when you ask how long it would take, (to determine if you wanted a ride home to wait), I was told the service that I needed would be about 40 minutes - - -was not.
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