Great shop and service facility. Your staff is very knowledgeable and courteous always attending to the needs of the customer. The service center is always clean and and very well equipped to handle any problem that may need to be addressed. My service advisor Kevin, always keeps me up to speed on any requested service and always advises me when additionL problems with my vechile are encountered and offers recommendations as needed if repairs or failure of components are necessary. I feel very comfortable with the service I have received at Vaden at Pooler.
We bought a 2018 CRV on Black Friday from Ricardo Villagas. Ricardo's calm, no-pressure professionalism, kindness, and product knowledge made the experience wonderful. We could not be happier with our new car and Grainger Honda.
This is the best dealership I have been to. The sales process was fast and easy. They helped me find exactly what i was searching for. Will be back in a few years to trade in for a newer model. Robbie was great, really went out of his way to help me out. Jessie made the deal great and Dana made sure my vehicle was covered.
As soon as I walked in the door I was greeted. I told them why I was there and asked what they currently had in stock that met my needs. Very helpful, knowledgeable and fun to work with during the process. You can tell they really care. I will definately do business with them again.
This dealership has two locations in Savannah which I was unaware of when shopping there online site. I found a vehicle I was interested in for my granddaughter and I went to the wrong location for that car. Well I not fimilar with the area and drove from out of state to see the car. The salesman was exceptional he drove us to the location and we test drove it and decided to purchase it. We drove it back to his location to do the paperwork and they gassed it up and prepared it for our delivery. It was a quick process and a very good salesman that was very polite, took care our needs and made the sales smooth and easy. At 65 this was one of my best purchase experiences and left a happy customer. All the personal associated with this purchase where very professional.....
This is the 2nd car I’ve purchased from them my first sales associate was Richard 3 months ago my rav4 was totaled in a wreck so now i got a 2015 Sienna with the help of Alex who is The ABSOLUTE best he helped with everything and made my shopping experience a good one definitely recommend shopping here every one is nice and they have really good pound cake
I bought a 2918 RAV4 on 11-21-17. My salesman (Richard) was great along with everyone else except the Closing Manager - Glenn. He was extremely pushy and high pressure. My wife and I were both very disappointed. He would not accept no for an answer. I almost backed out of the entire purchase as a result. Just thought you should know.
It is very obvious that the main goal of this dealership is to get you to buy a car and after that they no longer care. My first complaint was when I took my car in for a complementary car was (the car was purchased new) and they washed the car but the car was not vacuumed on the inside. Ok fine, I felt as though that should have been included- but I did not make a big deal of it. It is now three months later and we were just informed by our bank that the dealership sent the WRONG vin number to the bank, now I have to refinance my car because of a mistake that should not have happened with such a large purchase. If I could go back in time I definitely would not have purchased my first car through them. This may be just another purchase to them, but this is something I will have to big purchase for me that I will pay on for some time. I am very dissapointed with the whole experience.
I would like to thank Chris Brown and the entire team at Stokes Brown Toyota of Hilton Head. They really made my new car purchase a great experience. Chris Brown worked hard from start to finish. If you are looking for a great deal this is the place to go. Ask for Chris Brown.
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