Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
I normally don't write reviews, but after my experience at Jordan's used car lot I feel compelled to compliment Kara M. and Ryan L. for excellent customer service! Both persons went above and beyond what was expected and should be recognized for this. I know where I will buy my next car in the future! Thanks Tara and Ryan!
Drove from out of state and was pressed for time. Greg went out of his way to make the whole car buying process as quick as possible. All the while informing me about the car, and making sure i knew he would ALWAYS be a phone call away. Greg called later to ask how my 2 hour drive home was, and is also sending me a replacement for a minor repair.
Thanks Greg for the BEST car buying experience i've ever had!!! You da man!!
WE HAD A GREAT BUYING EXPERNCE THE GUYS TREATED US LIKE FAMILY. THEY DID'NT HAVE THE CAR THERE BUT FOUND IT AT ONE OF THE OTHER LOCATIONS. JUST WHAT WE WANTED AND THE PRICE WAS RIGHT WERE WE WANTED TO BE.THE WIFE LOVES HER 2014 EXPLORER, HAPPY WIFE HAPPY LIFE. THANKS GUYS
First let me say that I know nothing of vehicle repair. I drive my car , that's it. It's extremely refreshing to be treated respectfully and provided with information concerning repairs that I can actually comprehend , both of which have happened with each of my dealings with Deals On Wheels service center in Dowagiac Michigan. Excellent repair work , fair pricing AND a genuine concern for the safety of the driver! This sounds like one of those reviews that the business writes for itself doesn't it? It's not ! I'm a real customer and I am truly this impressed this business's service center . I haven't purchased a vehicle from Deals on Wheels ,so I cannot speak on that part of the business.
After having signed up for alerts for a 1999 Jeep Wrangler over a year ago . I was alerted that this dealership had taken one in on trade. I actually was able to speak to the dealership owner on the phone and purchased it without even looking at it. It was exactly what I had been waiting for plus it was only 30 minutes away. I found the sales people actually loved their jobs and it was like dealing with friends. Truly not what I would have ever expected. It proved to be a fun experience .
My wife and I were looking in to getting out of a older vehicle, and into a newer used car. We fell in love with a 2014 chevy spark Ev and Louie and Chad did an excellent job of getting us out of the old and into the new. Thank you Louie and everyone at Dominion Chevrolet.
We recently bought a car from Roger @ R&B. He was very kind & helpful. We had our 20 month old grandson with us & everyone was very patient with us. Next time we are looking to buy a vehicle we will come back
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