I am so happy with the service we received from Heritage Toyota. Our salesman Marc was so thorough in explaining all the feaures of the vehicle we purchased. He explained all the different prices with each model helping me decide which vehicle was right for us. He explained the different fees so there were no surprises at the time of delivery. He coordinated installation request with Randy in the detail department, with a tight deadline they did a great job in completing on time. Kudos to Ryan for managing such a great team!!!
A super duper NEW car, bought from excellent sales person
by cb from DealerRater.com
December 2, 2018
Eleni Floyd is just so incredible. I can't thank her enough for working with me for hours one rainy late afternoon to help me find the perfect car for me to drive A new Prius, with white and black interiors. The crew who work on my car are a very happy positive crew to bring my car to I have put up a facebook page Prius Lovers so please post and read this. Thank you. I love love my car and all of you Carolyn Bates
Thank you Kate! I so appreciated your time this past week. I was quoted a price for 4 snow tires over the phone when I made my appointment but when I received the final bill, it was much more than I was told. You honored the price I was quoted. I can't tell you how much that meant to me! Thank you to everyone who greets me promptly every time I come in the door! Even when you are at your busiest, you all have smiles on your faces and get everyone through so quickly. Customer service is super hard, but you all make it look easy! Thank you again!
My husband and I had to buy a car and the process was a simple and fun when we walked through the doors. There was no pressure and we both felt comfortable. It was a great experience and would do it all over again!
It was time to trade in my truck and to be honest, the only reason why I ended up at this dealership was because they had the truck I wanted. So I made contact to see if we could make a deal and well they appraised my vehicle at less then I owed. So I thought that I was taking my business else where but then they offered me more then I owed. I was very pleased but worried I couldn’t afford the truck I wanted. Then I started talking with Kyle about financing. I told him what I wanted for a payment and he made it happen. The next hurdle was showing up to trade in my truck two days later when the check engine light came on. I was now dealing with Noel. I thought for sure that the deal was off but Noel reassured me not to worry and that he would do his best to get me in the truck I wanted. After some waiting he came back and we walked in to sign the papers. I was thrilled then Noel asked who my insurance was and if I was interested in taking a look at lowering it, i said sure and he made some calls. After about 20 minutes we found a company that lowered my insurance by $80 a month. Overall it was a great experience and I would highly recommend this dealership and it’s fantastic staff to everyone. Thanks
Courteous, Efficient, Shuttle to and from Dealership
by GrannyFrani from DealerRater.com
November 5, 2018
What more can I ask for. Took my car in to have snow tires mounted on the snowiest day so far this year -- still got good service within the time estimated, a systems check which resulted in a parking light bulb being replaced but not until they called to see if I wanted it done, and a reasonable price. Oh, yes, and a timely ride to work and back at my convenience.
I recently moved to Vermont with my convertible and had to sell my car and buy I new one before the snow started. I walked into this dealership knowing I wanted a Toyota but not much more. Alex greeted me at the door and we went over my situation. Looked at both the Rav-4 and Corolla and went home to think about it. Felt absolutely no pressure from Alex to make a decision but he was always there when I had a question (even after buying the car!). 10/10 would recommend you buy from him!
When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.
Matt was very instrumental in my overall experience. He's a highly personable man with extensive knowledge about the products he's selling. He made the whole process easy and it was a pleasure to work with him. I'll be back.
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