I found a used work van at this dealership and I’m very happy with the whole process of buying from this dealership. I called and they sent me the application via email. (I live in Dallas) I was approved then I put a disposit on the van. I did not haggle on the price since it was truly a good deal to begin with. Once I got to there dealership I test drive and I was out the door in 30 minutes. Everyone was nice and courteous. Professional and not pushy. They offered all the packages that I could purchase but it was not pushed on me. By far the easiest and most smooth car buying experience I’ve had at any dealership. Would recommend them to anyone and drive from Dallas if I found another vehicle they had I would want to buy. 5 stars for these guys and two thumbs up.
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
I bought a used Rav 4 there. When preparing the vehicle they noticed a damage not necessarily obvious to the naked eye and contacted me. After examining the vehicle we decided I didn???t wanted the car. They were extremely courteous showing us other similar used vehicles. Then they gave us a incredible offer on a new RAV4 that we couldn???t reject. They performed as a team of used cars salesmen, new cars salesmen and the managers definitively do their best to get you a great deal. Salesmen are very professional and care about their customers and the good name of the dealer. For the new Rav 4, Mr Miguel Vega took care of us, for the original used Rav 4, Mr Bernal took care of us.
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