Purchased a used van
December 21, 2017
Review Toyota of Puyallup
Let me start by saying that my husband and I were so nervous about buying a used car. Once we bought a car private party. We ran the carfax purchased it only to find out that if had been in a bad accident. There were no airbags and we had no idea! We were driving ur family around in this car. The carfax didn’t show the accident because we purchased it the small window of time it was being reported.
We looked online for weeks and really felt like we wanted to purchase from a dealer that we could trust. We had narrowed it down to two vehicles and the confidence warranty at Toyota of Puyallup is what sold us. We had peace of mind! During the purchase we noticed the drivers seat panel needed to be re-attached. We drove from a few hours away to make the purchase so we didn’t want to have to drive the car back for repairs. Toyota of Puyallup went out of their way to make sure this repair could happen at our local dealership.
Within a few days of purchase the car maintenance lights turned on and it started having issues. Immediately we contacted Toyota of Puyallup and again, they went out of their way to not only have our local dealership repair it, they provided a rental car that my husband didn’t want to give back. I can’t tell you how nervous we were when this happened, but Toyota of Puyallup rose to the occasion again.
Lastly, the car we purchased had a DVD player and after driving over the pass home we noticed it didn’t have the remote of headphones needed to use. After contacting, Toyota of Puyallup, they reached out to the previous owner to get these. After all of their efforts, they ended up purchasing brand new headphones and a remote for us.
After coming into the purchased traumatized from our previous experiences, I can only RAVE about how pleased we were with Toyota of Puyallup. Buying a car is stressful, and the reality is that things happen; and in our case, things happened that are outside of Toyota of Puyallup’s control.
If you’re on the fence about buying private party or at a smaller dealership, my advise would be that peace of mind is priceless! Toyota of Puyallup treated my family well when we were freaking out. They probably lost money on us, but they cared more about making things right than a quick sale. There aren’t many dealerships that have that kind of integrity now a days. When we’re ready to purchase again, we will be back!