Mr Wong . This service rep has been taking care of my service needs for years. He is my goto guy. He ensures i am doing the rights things with my car and gives me great advice ensuring grear outcomes. . the job is always good.
I had a ''truly positive'' experience working with Steve, one thing I dont like is a PUSHY SALEMAN , Steve isnt that at all, I would TOTALLY reccomend going to Hamer and ask for Steve, you'll see what I mean about having a positive experience STEVE IS AN AWESOME SALESMAN👍😁 Oh yeah Adam Ullah was purdy Awesom too 👍😉
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Let me start by saying I was at another dealership looking around for a new lease and had a horrific experience. The kind that you see in movies and hear from your coworkers. She started at some ridiculous price then after two trips of her ???talking to her manager??? she was able to get to the price that was advertised online. My wife and I then frantically started calling friends and family and asking for a referral of someone trustworthy and good at his or her job.... Cut to us meeting Steve at Hamer Toyota. Folks, there is a reason he had been doing this 27 years, and it isn???t because of him ???needing to talk to his manager??? or any other sleezy sales tactics. We stated what we wanted and after Steve showed us the car he told us that he would get us the best price he could do. He walked us through the breakdown step by step and got us the car for less than I had originally anticipated. I can???t reiterate this enough...Go See Steve! I???m truly thankful for his help with our new car.
It is a pleasure to do business with Steve. He is the man of his word. Add to it his knowledge and experience and you get a salesperson of your dream, who values your time and respects you. This quality created trust between us. That is why I come back to him when my previous lease expired. We discussed all the details over the phone, and when I arrived to dealership, the car was ready and we just closed some formalities. All as was discussed and promised on phone. Bravo, Steve.
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