My sales advisor, Bruno Reichert, was great. Extremely professional and knowledgeable. I’ve never had a sales advisor that knows so much about cars, all makes. And he has worked there for a long time. I know he’ll be there whenever I have questions.
I specifically went to Driver’s Way to buy a car..
by Linda from Exodus Farm
November 2, 2018
I specifically went to this place to deal with Tim Shaw. I found similar vehicles at other dealers, even right next door - but they didn’t have Tim. So I didn’t look any further. I trust him. He is an honest man who truly tries to fit the person to the best car for them.
My only let down was that I left $140 ‘hidden’ in my trade in - and I forgot to get it. One of their employees found it, took it and left the empty money bag. I wish everyone there were as honest as Tim.
I am enjoying my new CR-V Touring I purchased from Tim Shaw. I will be bringing other friends there to buy too.
In the past I have been turned off by the car buying experience at dealers and so have purchased my last several auto's from the owners. This was the first time to visit Driver's Way but will not be the last. I like their business plan and have recommended them to several friends. Research their internet site and give them a try. Cash Helps. Ron Mck
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The car buying process is just so long I actually hate buying cars & having to go into dealerships. Some sales people are snakes! But Lani was great made the process painless & made sure all of me and my moms questions were answered & taken care of!
Excellent customer service/awesome deal on vehicle.
by naebug80 from DealerRater.com
December 1, 2018
I have never had a better car buying experience than I have with Vaden Toyota. I have bought several cars thru the years and this was by far the best car buying experience ever. I bought a used vehicle that far surpassed my needs and was such a great deal I was completely shocked. Marty and Donnie were some of the most professional and courteous folks to deal with!! I wasn't just another car sale but they truly seemed interested in finding the right vehicle for me with my budget. I highly recommend Vaden Toyota in Sylacauga!
This is the first time I've bought a vehicle from Driver's Way and I highly recommend them. My husband and I went in with an idea of which SUV I wanted and Chad Donaldson met us at the door and made everything so easy for us. From taking a lot of time with me going through all the choices to finalizing the paperwork. We honestly enjoyed his company and we feel like we have made a new friend. We also watched the beginning of an Alabama game on his computer which my husband appreciated!
Worked with Lionel on the purchase of a Tacoma. Received quote and condition report before making a 2 hour drive to visit the dealer. Everything was as described as the purchase process was seemless. Overall... Very satisfied.
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